B2B Sales Advisor I

Concentrix; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

Concentrix is seeking an Advisor I, B2B Sales in Makati, Philippines. This role involves selling products and services through inbound and outbound calls. The Advisor will be responsible for processing orders, understanding customer needs, and achieving sales targets while ensuring customer satisfaction. Applicants should possess strong communication skills and a customer service orientation to excel in this dynamic sales environment.

Qualifications

• Strong communication skills to address customer needs.
• Ability to work towards sales targets and KPIs.
• Empathetic listening and customer service orientation.

Responsibilities

• Sell basic products and services through calls and online.
• Process customer orders and provide information.
• Maintain knowledge of products, pricing, and promotions.
• Ensure service meets sales goals and KPIs.
• Greet customers courteously and maintain professional demeanor.
• Clarify customer requirements and resolve issues.
• Participate in activities aimed at improving customer satisfaction.

Job description

Job Description

The Advisor I, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, and providing basic customer service support.

• Achieve specific sales targets and maximize sale opportunities on each call.
• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address those needs.
• Maintain broad knowledge of products, pricing, promotions, and procedures.
• Ensure service delivered to our customers meets contractual sales goals and other key performance indicators (KPIs).
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport.
• Clarify customer requirements; probe for understanding and use tools and resources to appropriately provide resolution.
• Prepare complete and accurate work, including appropriately noting accounts as required.
• Participate in activities designed to improve customer satisfaction and sales performance.
• Answer billing questions by talking through components of customer accounts.