Account Manager I

All Visual and Lights Systems; Quezon City; On-site; PHP 279,000 - 446,400; Full time

Job summary

All Visual and Lights Systems is seeking a customer-centric professional to enhance customer relationships and drive sales in Metro Manila. Key responsibilities include responding to inquiries, processing orders, and achieving sales targets. Ideal candidates have a bachelor's degree in a related field and prior experience in sales or customer service. Strong communication skills and attention to detail are essential for this fast-paced role.

Qualifications

• Proven experience in sales, customer service, or a related role.
• Strong interpersonal skills and ability to build relationships.
• Results-driven with a track record of meeting targets.

Responsibilities

• Build and maintain customer relationships.
• Respond to inquiries and handle customer concerns.
• Meet or exceed sales targets.

Skills

Customer service orientation

Communication skills

Attention to detail

Multitasking

Education

Bachelor's degree in Marketing, Business Administration, or related field

Tools

CRM tools

Job description

Job Description

Key Responsibilities

• Build and maintain strong relationships with new and existing customers
• Respond promptly to customer inquiries via phone, email, and other channels
• Identify customer needs and recommend suitable products or services
• Handle customer concerns with professionalism, offering timely and effective solutions
• Process orders, returns, exchanges, and account updates accurately
• Generate and follow up on sales leads to drive business growth
• Meet or exceed individual and team sales targets and performance metrics
• Maintain accurate records of customer interactions and transactions
• Stay up to date on product knowledge, promotions, and company policies
• Proactively engage customers and deliver a high level of service at all times
• Collaborate with team members to achieve shared goals and improve customer experience
• Manage inbound and outbound calls efficiently
• Assist customers with orders, cancellations, refunds, and exchanges
• Handle complaints and ensure proper resolution within set timelines
• Provide information on warranties, terms of sale, and product usage
• Support product recalls and communicate relevant updates to customers

Core Competencies

• Strong customer service orientation with a passion for helping customers
• Solid product knowledge or the ability to quickly learn and communicate product features and benefits
• High attention to detail with a focus on quality and accuracy
• Excellent listening skills to understand and address customer needs effectively
• Effective phone and communication skills, with a professional and friendly approach

Qualifications

• Proven experience in sales, customer service, or a related role
• Experience handling clients in Education, Financial, Enterprise, and Government sectors is highly preferred
• Strong interpersonal and communication skills
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment
• Results‑driven with a proven track record of meeting or exceeding targets
• Proficiency in basic computer applications and CRM tools is an advantage

Required Education

• Bachelor’s degree in Marketing, Business Administration, or any related business course