Customer Service Representative

E-Solutions IT Services; Mandaluyong; On-site; PHP 279,000 - 391,000; Full time

Job summary

A service provider in IT is looking for a Customer Support Representative in Mandaluyong, Philippines. The ideal candidate will handle sales inquiries and provide technical support, ensuring high customer satisfaction. Essential qualifications include at least one year of BPO experience, strong communication skills, and a goal-oriented mindset. Candidates should have a background in sales and upselling as well as general technical troubleshooting abilities. This position offers a dynamic work environment.

Qualifications

• 1 year BPO experience including 6 months in Sales and 6 months in Technical Support.
• Strong skills in sales and upselling.
• Excellent communication and customer service skills.
• Goal‑oriented and able to work in a fast‑paced environment.
• 1 year BPO experience (6 months Sales, 6 months Technical Support) analyzed from job context.

Responsibilities

• Handle inbound/outbound sales and technical support inquiries.
• Promote and upsell products/services to meet sales targets.
• Document customer interactions in CRM systems.
• Ensure high customer satisfaction through effective communication and problem resolution.
• Accurately document customer interactions in CRM systems.

Skills

Sales skills

Upselling

Technical support

Communication

Customer service

Job description

Job Description:

• Handle inbound/outbound sales and technical support inquiries.
• Promote and upsell products/services to meet sales targets.
• Provide basic troubleshooting and assist with domain-related concerns (e.g., DNS setup).
• Ensure high customer satisfaction through effective communication and problem resolution.
• Accurately document customer interactions in CRM systems.

Qualifications:

• 1 year BPO experience (6 months Sales, 6 months Technical Support).
• Strong sales, upselling, and closing skills.
• Knowledgeable in domains and basic troubleshooting.
• Excellent communication and customer service skills.
• Goal‑oriented and able to work in a fast‑paced environment.