B2B Sales Renewals Specialist | Makati | Weekends Off

Concentrix Philippines; Philippines; On-site; PHP 480,000 - 700,000; Full time

Benefits offered by this job

Health Insurance

Paid Time off

Birthday Time Off

Bereavement Leave

Life Insurance

Group Personal Accident Program

Employee Assistance Program

Volunteer Time Off

Rewards and Recognition programs

Wellness Incentive Program

Learning and Development Programs

Job summary

Concentrix Philippines is seeking a seasoned account manager to oversee moderately complex client accounts and develop processes that strengthen client relationships. You will serve as a single point of contact, coordinate service teams, and use data to resolve issues and meet growth goals.

Ideal candidates have 4–5 years in account management, strong communication, and a proven sales track record, with experience in Salesforce, Outlook, and PowerPoint. Join a results-driven team today.

Qualifications

• 4–5 years of account management experience.
• Experience with Salesforce.com (or similar CRM) and Microsoft Outlook, PowerPoint.
• Strong communication in a fast-paced environment while developing positive relationships.
• Proven track record of success in sales or account management.
• Passion for exceptional customer experience and sales.
• Aptitude to learn and optimize new technology and data.
• Problem-solving skills.
• Excellent verbal and written communication skills.
• Able to prioritize and multitask in a time-sensitive environment.
• Execute independent judgement and critical thinking.

Responsibilities

• Oversee management of moderately complex client accounts and develop processes for favorable relationships.
• Ensure client's customers are satisfied with products and services, and resolve escalated issues.
• Achieve revenue-based quotas based on management of client accounts and supporting processes.
• Evaluate client needs and propose potential solutions.
• Serve as single point of contact for the client customer and coordinate client service teams.
• Use data to remediate customer concerns and roadblocks.
• Manage external competitive pressures and handle objections effectively.
• Work with multiple stakeholders, building relationships with decision-makers at all levels.
• Manage sales territory and achieve monthly quotas.
• Negotiate in tough situations and identify risks with contingency plans.

Skills

Account management

Sales

Salesforce.com

Microsoft Outlook

PowerPoint

Communication

Problem-solving

Multi-tasking

Independent judgment

Tools

Salesforce.com

Microsoft Outlook

PowerPoint

Job description

About the role

The future team member is responsible for overseeing the management of moderately complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Serves an assigned territory/client with moderate variables in geography and/or customer complexity.

Key responsibilities

• Ensure client's customers are consistently satisfied with the client's products and services, and resolve escalated issues
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives
• Evaluate the client's customer needs and propose potential solutions
• Serve as a single point of contact for the client customer and may coordinate the work of client service teams
• Utilize data to successfully remediate customer concerns/roadblocks prohibiting satisfaction
• Manage external competitive pressures and effectively handle objections
• Work with multiple stakeholders, building effective relationships with decision-makers at all levels
• Responsible for managing sales territory and achieving monthly quotas
• Negotiate skillfully in tough situations
• Identify risk and barriers to success; develop contingency plans when necessary

About you

• 4-5 years working in an account management environment
• Experience working with Salesforce.com (or similar CRM) and Microsoft Outlook, PowerPoint
• Demonstrated ability to effectively communicate in a fast-paced environment while developing positive relationships
• Proven track record of success in sales or account management
• Passion for exceptional customer experience and sales
• Aptitude to learn and optimize new technology and data
• Problem-solving skills
• Excellent verbal and written communication skills
• Demonstrated ability to prioritize and multi-task in a time-sensitive environment
• Execute high level of independent judgement and critical thinking

Benefits

• Health Insurance with Dental Coverage for Employees
• Paid Time off
• Birthday Time Off
• Bereavement Leave
• Life Insurance
• Group Personal Accident Program
• Employee Assistance Program
• Volunteer Time Off, paid time yearly to volunteer with an organization of your choice
• Rewards and Recognition programs
• Wellness Incentive Program
• Learning and Development Programs

About us

We are Concentrix (formerly ServiceSource International PH). We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients.