B2B Outbound Sales - Makati | Onsite to Hybrid

Concentrix Philippines; Philippines; On-site; PHP 279,000 - 469,000; Full time

Job summary

Concentrix Philippines in Makati is seeking a motivated Specialist, Sales Renewals/Account Management to manage renewals, retention, and account success for existing B2B clients. This entry-level role focuses on delivering customer success services and building long-term partnerships.

You will lead renewal processes, collaborate with sales, product, and CSS teams, and design strategies to hit targets within existing accounts.

Qualifications

• Minimum of 1 year of outbound sales experience in a BPO/Offshore setting.
• Excellent communication and negotiation skills.
• B2B experience preferred only.
• Post-Sales (Retention, Renewals, Customer Success, Account Management) experience preferred only.
• High school graduate (Bachelor's degree is not required).
• Willing to work night shifts and amenable to work in Makati.

Responsibilities

• Renewals & Retention: Manage and execute timely renewal processes for existing accounts.
• Customer Success Services (CSS): Partner with clients to understand their needs and deliver experience-enhancing solutions.
• Account Management: Build and maintain strong, long-lasting relationships with medium enterprise clients.
• Sales Strategies: Develop strategic plans to hit sales targets and expand the customer base within existing accounts.
• Cross-Functional Collaboration: Coordinate with sales, product, and customer success teams for seamless service delivery.
• Reporting & Analysis: Track renewal performance metrics, identify trends, and make data-driven decisions.

Skills

Outbound sales

Communication

Negotiation

B2B experience

Education

High school diploma

Job description

Job Title: Specialist, Sales Renewals/Account Management

Location: Salcedo, Makati City

Work Set-up: 6 months onsite, transitioning to a Hybrid set-up after based on your performance

Start Date: ASAP

____________________________________________________________________________________________________

We are seeking a motivated, detail-oriented candidate with Outbound Sales experience. The opportunity we have is an entry-level Account Manager position that will focus on managing, renewing, retaining, and providing customer success services (CSS) for existing clients in the B2B division. In this role, you will play a critical part in maintaining and expanding customer relationships while ensuring long-term partnership success.

KEY RESPONSIBILITIES:

• Renewals & Retention: Manage and execute timely renewal processes for existing accounts.

• Customer Success Services (CSS): Partner with clients to understand their needs and deliver experience-enhancing solutions.

• Account Management: Build and maintain strong, long-lasting relationships with medium enterprise clients.

• Sales Strategies: Develop strategic plans to hit sales targets and expand the customer base within existing accounts.

• Cross-Functional Collaboration: Coordinate with sales, product, and customer success teams for seamless service delivery.

• Reporting & Analysis: Track renewal performance metrics, identify trends, and make data-driven decisions.

REQUIREMENTS:

• Minimum of 1 year of outbound sales experience in a BPO/Offshore setting.

• Excellent communication and negotiation skills.

• B2B experience preferred only.

• Post-Sales (Retention, Renewals, Customer Success, Account Management) experience preferred only.

• High school graduate (Bachelor's degree is not required).

• Willing to work night shifts and amenable to work in Makati.