Client Success & Growth Architect

Beacon Solutions, Inc.; Philippines; On-site; PHP 420,000 - 600,000; Full time

Job summary

Beacon Solutions, Inc. in the Philippines is seeking a Customer Success Specialist to manage the customer lifecycle and ensure service satisfaction across solutions delivered.

You will work with the sales team, identify opportunities to improve the customer experience, and support growth initiatives. The role requires a customer-first mindset and experience in B2B settings, IT industry exposure, and comfort with enterprise or government accounts.

Qualifications

• Customer-first mindset and focus on delivering excellent experience.
• Experience in B2B sales, account management, or customer success.
• Experience in IT industry; enterprise/government accounts a plus.

Responsibilities

• Maintain positive relations with customers, partners, and stakeholders.
• Address concerns and propose solutions for timely resolution.
• Monitor customer experience from onboarding to renewal and conduct surveys.
• Collaborate with sales to ensure renewals and growth of accounts.

Skills

Customer-focused

Relationship management

B2B sales

Retention/renewal

Education

Bachelor's degree in Business/Marketing/IT

Job description

Beacon Solutions, Inc. in the Philippines is seeking a Customer Success Specialist to manage the customer lifecycle and ensure service satisfaction across solutions delivered.

You will work with the sales team, identify opportunities to improve the customer experience, and support growth initiatives. The role requires a customer-first mindset and experience in B2B settings, IT industry exposure, and comfort with enterprise or government accounts.