B2B Client Success & Upsell Specialist

Focus Global Inc.; Mandaluyong; On-site; PHP 350,000 - 700,000; Full time

Job summary

Focus Global Inc. is seeking a B2B Customer Experience Specialist to manage and grow relationships with existing business clients, ensuring an exceptional after-sales experience.

The role emphasizes key account maintenance, identifying upsell opportunities, coordinating pre-site inspections, and serving as the primary client contact throughout the journey. This position requires frequent client meetings, strong relationship management, and close collaboration with internal teams to deliver

Qualifications

• Bachelor's degree in Business Administration, Marketing, Hospitality, Engineering, or a related field.

Responsibilities

• Manage and maintain relationships with assigned B2B accounts, acting as the primary point of contact for service‑related concerns and opportunities.
• Conduct regular client visits to strengthen relationships, understand business needs, and ensure customer satisfaction.
• Identify and pursue opportunities to upsell after‑sales service offerings, including Preventive Maintenance (PM) and other service solutions.
• Coordinate and conduct pre‑site visits and inspections to assess client requirements and recommend appropriate service solutions.
• Ensure a seamless customer experience by proactively addressing client concerns and coordinating with internal service, operations, and technical teams.
• Monitor account performance and identify opportunities to improve customer engagement, retention, and long‑term partnerships.
• Prepare proposals, quotations, and service recommendations based on client needs.
• Maintain accurate records of client interactions, opportunities, and account activities in the CRM system.
• Stay updated on Technogym products, services, and industry trends to effectively support clients and recommend solutions.

Skills

Relationship-building

Negotiation

Communication

Problem-solving

Travel readiness

Client meetings

Education

Bachelor's degree in Business Administration or related field

Tools

CRM systems

Microsoft Office

Job description

Focus Global Inc. is seeking a B2B Customer Experience Specialist to manage and grow relationships with existing business clients, ensuring an exceptional after-sales experience.

The role emphasizes key account maintenance, identifying upsell opportunities, coordinating pre-site inspections, and serving as the primary client contact throughout the journey. This position requires frequent client meetings, strong relationship management, and close collaboration with internal teams to deliver