B2B Customer Success Specialist: Retention & Growth

Reliasourcing; Pasay; Presencial; PHP 480.000 - 720.000; Jornada completa

Descripción de la vacante

Reliasourcing in the Philippines is seeking a tech-savvy B2B Customer Success professional with strong communication, troubleshooting, and relationship-management skills. This blended customer-facing role handles chat, email, video calls, and other approved channels to focus on retention, renewals, onboarding, troubleshooting, and account growth.

You will conduct proactive outreach, onboarding training via video calls, monitor health and usage with Zendesk/CRM, and drive renewals and upsell

Formación

• 1–3 years B2B Customer Success experience.
• Fluent English spoken and written.
• Experience with CRM or ticketing platforms; Zendesk is an advantage.

Responsabilidades

• Proactively conduct customer outreach to support retention.
• Identify upsell or account-growth opportunities from inquiries.
• Onboard and train customers via video calls.
• Monitor customer health, usage trends, and tickets using Zendesk/CRM.
• Provide remote troubleshooting for software and hardware.
• Build strong relationships to support renewals and repeat business.
• Identify customer needs, risks, and opportunities for growth.

Conocimientos

Customer success

Communication

Troubleshooting

Relationship management

English fluency

Herramientas

Zendesk

CRM

Video conferencing

Descripción del empleo

Reliasourcing in the Philippines is seeking a tech-savvy B2B Customer Success professional with strong communication, troubleshooting, and relationship-management skills. This blended customer-facing role handles chat, email, video calls, and other approved channels to focus on retention, renewals, onboarding, troubleshooting, and account growth.

You will conduct proactive outreach, onboarding training via video calls, monitor health and usage with Zendesk/CRM, and drive renewals and upsell