B2B Customer Success/Retention | Makati Site | Hybrid | Weekends Off

Concentrix Philippines; Makati; On-site; PHP 335,000 - 469,000; Full time

Job summary

Concentrix Philippines is hiring a Customer Success Specialist in Makati. The role focuses on building strong customer relationships, driving product adoption, and ensuring long-term retention.

You will handle inquiries via phone and tickets, aiming to reduce churn and improve satisfaction. The ideal candidate has at least 1 year in sales or customer retention, strong communication skills, and a customer-focused mindset.

Qualifications

• 1 year of experience in Sales or Customer Retention.
• Comfortable handling customer inquiries via phone and ticket management.
• Strong communication and relationship-building skills.
• Customer-focused, proactive and results-oriented.
• Willing to work onsite at SLC Makati during training with a transition to hybrid (Thu–Fri WFH) after nesting.

Responsibilities

• Engage with at-risk customers to understand concerns and opportunities to improve their experience.
• Drive product adoption and help customers maximize service value.
• Build and maintain positive, long-term customer relationships.
• Proactively address customer concerns and identify churn risks.
• Implement retention strategies to improve satisfaction and reduce attrition.

Skills

Customer relationships

Communication skills

Phone support

Retention tactics

Tools

Ticketing system

CRM software

Job description

WE’RE HIRING: CUSTOMER SUCCESS SPECIALIST!

Are you passionate about building strong customer relationships and ensuring customer satisfaction? Join our team and help drive customer engagement, product adoption, and long-term retention!

Key Responsibilities:

• Engage with at-risk customers to understand their concerns and identify opportunities to improve their experience.

• Drive product adoption and encourage customers to maximize the value of the service.

• Build and maintain positive, long-term customer relationships.

• Proactively address customer concerns and identify potential churn risks.

• Implement retention strategies to improve customer satisfaction and reduce customer attrition.

Qualifications:

• Background in Sales and Customer Retention for at least 1 year

• Comfortable handling customer inquiries through phone interactions and ticket management.

• Strong communication and relationship-building skills.

• Customer-focused, proactive, and results-oriented.

• Willing to work onsite at SLC Makati during training and nesting, with a transition to a hybrid setup (Thursday–Friday work-from-home) after nesting.