Accounts Receivable Analyst-Collections

Concentrix Philippines; Quezon City; On-site; PHP 300,000 - 540,000; Full time

Job summary

Concentrix Philippines is seeking an Accounts Receivable Analyst - Collections to support B2B AR and collections by managing customer accounts, following up on past-due payments, reconciling receivables, and assisting with invoice or payment issues.

You will collaborate with sales, credit, and customer service to resolve collection barriers, review aging, and contribute to process improvements while maintaining accuracy and timely responses.

Qualifications

• Graduate of Business Management, Accountancy, Finance, or any related course.
• At least 6 months to 1 year of experience in Accounts Receivable or related field.
• Good written and verbal English communication skills.
• Familiarity with AR processes or collection systems is an advantage.

Responsibilities

• Perform B2B collection activities by contacting customers regarding past-due accounts and payment follow-up.
• Manage and reconcile customer accounts to maintain clean, accurate trade receivables.
• Support AR processes such as payment matching, invoice application, refunds, reinstatements, and write-offs.
• Review account aging and help drive action plans for outstanding receivables.
• Coordinate with sales, credit, customer service, and other teams to resolve collection barriers and receivable discrepancies.
• Handle customer and internal inquiries related to orders, invoices, payments, disputes, and open AR items.
• Escalate complex account concerns, credit issues, or unresolved disputes to the appropriate stakeholder.
• Contribute ideas for process improvement and support timely, professional completion of AR tasks.

Skills

AR reconciliation

Payment follow-up

Customer service

Excel

English communication

Detail-oriented

Education

Bachelor's degree in Business/Accountancy/Finance

Tools

AR software

Job description

About the role

As an Accounts Receivable Analyst - Collections, you will support B2B accounts receivable and collections operations by managing customer accounts, following up on past-due payments, reconciling receivables, and helping resolve invoice or payment-related concerns. You will play an important role in maintaining healthy receivables, supporting order release decisions, ensuring customer accounts are properly reconciled, and helping keep AR records accurate and up to date.

Key responsibilities

• Perform B2B collection activities by contacting customers regarding past-due accounts and payment follow-up

• Manage and reconcile customer accounts to help maintain clean, accurate, and updated trade receivables

• Support Accounts Receivable processes such as payment matching, invoice application, credit application, refunds, reinstatements, and write-offs

• Review account aging and help drive action plans for outstanding receivables

• Support order release decisions within shipping cut-offs or communicate issues when orders are held

• Handle customer and internal inquiries related to orders, invoices, payments, disputes, and open AR items

• Coordinate with sales, credit, customer service, and other teams to resolve collection barriers and receivable discrepancies

• Escalate complex account concerns, credit issues, or unresolved disputes to the appropriate stakeholder

• Contribute ideas for process improvement and support timely, professional completion of assigned AR and collections tasks

About you

• Graduate of Business Management, Accountancy, Finance, or any related course

• At least 6 months to 1 year of experience in Accounts Receivable, Collections, Order-to-Cash, Billing, Finance Operations, Customer Service, or a related field

• Background in AR reconciliation, payment follow-up, invoice/payment matching, aging reports, or dispute resolution is an advantage

• Good written and verbal English communication skills

• Strong follow-up, customer relationship, and problem-solving skills

• Comfortable working with numerical data, account details, and payment-related information

• Detail-oriented, organized, and able to manage work within established timelines

• Able to work in a fast-paced environment and collaborate well with a team

• Familiarity with Microsoft Word and Excel

• Experience with reason codes, AR processes, or collection systems is an advantage