B2B AR Collections Specialist — Drive Cash Flow

Hammerjack Pty Ltd

Philippines

On-site

PHP 502,000 - 949,000

Full time

3 days ago

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Job summary

Hammerjack Pty Ltd in the Philippines is seeking a Collection Associate – B2B Accounts Receivable to manage customer portfolios and drive timely collections while maintaining strong relationships. The role involves proactive follow-up on overdue invoices, dispute coordination, reconciliation activities, and maintaining complete customer interaction history.

Candidates should be flexible to work in US shifts to support global portfolio.

Qualifications

Bachelor's degree in Commerce/Finance/Accounting.
2–5 years' experience in AR/B2B collections.
Excellent English communication (CEFR C1).
Experience with ERP systems (NetSuite, SAP, Oracle) is a plus.
Strong analytical skills and attention to detail.

Responsibilities

Manage assigned customer portfolios and aging buckets to meet collection targets.
Conduct collections via calls and emails; follow up on payment commitments.
Coordinate with Billing, Sales and Cash Application to resolve delays.
Maintain accurate collection notes and customer correspondence.
Support AP portal activities, invoice submissions, and vendor setup.
Escalate critical accounts per governance processes.
Meet productivity, quality and SLA requirements while preserving customer experience.