ANZ AR Collections Specialist

Hammerjack Pty Ltd; Philippines; On-site; PHP 420,000 - 720,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking an Accounts Receivable Collections Specialist to join the Finance team. You will manage an ANZ customer portfolio, focusing on timely collections and healthy cash flow.

The role requires strong phone-based collections, dispute resolution, and cross-functional collaboration with Sales, Operations, and Finance to protect relationships and drive targets.

Qualifications

• 3+ years of experience in accounts receivable collections, credit control, or similar roles.
• Proven experience in phone-based collections, negotiation, and stakeholder management.
• Hands-on experience with ERP systems and MS Excel.

Responsibilities

• Manage a portfolio of ANZ customer accounts end to end, from initial follow-up through resolution.
• Proactively contact customers by phone and email regarding overdue invoices.
• Negotiate realistic payment arrangements and follow through on agreed commitments.
• Investigate and resolve invoice disputes in collaboration with Sales, Operations, Customer Service, and Finance teams.
• Maintain accurate and up-to-date account records, including billing details, customer contacts, and payment history.
• Monitor aged debt and payment trends and identify high-risk accounts.
• Prepare collection reports and provide visibility on high-value and overdue accounts.
• Meet monthly collection targets while maintaining a positive customer experience.
• Take ownership of the assigned portfolio and improve collection processes and account management.

Skills

Phone-based collections

Stakeholder management

MS Excel

English communication

Attention to detail

Independent portfolio management

Tools

ERP systems

D365 F&O

MS Excel

Job description

Hammerjack Pty Ltd in the Philippines is seeking an Accounts Receivable Collections Specialist to join the Finance team. You will manage an ANZ customer portfolio, focusing on timely collections and healthy cash flow.

The role requires strong phone-based collections, dispute resolution, and cross-functional collaboration with Sales, Operations, and Finance to protect relationships and drive targets.