B2B Collections Specialist – Night Shift

Hammerjack Pty Ltd; Philippines; On-site; PHP 335,000 - 580,000; Full time

Benefits offered by this job

Background check

Job summary

Hammerjack Pty Ltd is seeking a motivated Collections Agent to manage overdue accounts and engage with clients to recover balances. You will work with the client’s finance and operations team, maintaining accurate records and adhering to company policies.

The role requires strong communication, negotiation skills, and attention to detail. Office-based in Eastwood, Quezon City, Philippines, with a 3-month contract and night shift hours ( Manila Time ).

Qualifications

• Proven experience in international B2B collections or similar financial role.
• Strong written and verbal communication with a professional phone manner.
• Ability to negotiate effectively while maintaining client relationships.
• High attention to detail and strong organizational skills.
• Proficiency in Microsoft Office; experience with collections or CRM software is an advantage.
• Comfortable working with targets and able to perform under pressure.
• Bachelor’s degree in Finance, Business, or related field preferred.

Responsibilities

• Contact customers via phone, email, and written correspondence to follow up on overdue accounts
• Negotiate payment arrangements and settlements in line with company policies and guidelines
• Maintain accurate and up-to-date records of all collection activity in the CRM or collections software
• Escalate accounts that require legal action or third-party intervention to the appropriate team
• Meet or exceed monthly collections targets and KPIs
• Identify disputes and coordinate resolution with the relevant internal departments
• Prepare regular reports on account status, recovery rates, and aging balances
• Ensure compliance with applicable debt collection laws, regulations, and company standards
• Handle inbound inquiries from clients regarding billing and account status

Skills

International collections

Communication skills

Negotiation

Attention to detail

Target-driven

Education

Bachelor's degree in Finance/Business

Tools

Microsoft Office

CRM software

Job description

Hammerjack Pty Ltd is seeking a motivated Collections Agent to manage overdue accounts and engage with clients to recover balances. You will work with the client’s finance and operations team, maintaining accurate records and adhering to company policies.

The role requires strong communication, negotiation skills, and attention to detail. Office-based in Eastwood, Quezon City, Philippines, with a 3-month contract and night shift hours ( Manila Time ).