US B2B Collections Specialist – AR & Cash Flow

Teleperformance; Taguig; On-site; PHP 420,000 - 660,000; Full time

Job summary

Teleperformance is seeking a Collection Associate for B2B Accounts Receivable in the Philippines. The role focuses on managing portfolios, driving timely collections, and maintaining strong client relations to support healthy cash flow.

You will handle disputes, reconciliation, and collaboration across Billing, Sales, and Cash applications. Applicants should have 2–5 years of experience in US B2B collections or related AR processes, with proficiency in ERP systems like NetSuite, SAP, or Oracle,

Qualifications

• Experience in US B2B collections in a shared services or SaaS environment.
• Knowledge of AR aging and dunning processes.
• Ability to communicate effectively with customers and internal teams.

Responsibilities

• Manage assigned customer portfolios and aging buckets to achieve collection targets.
• Conduct collections via calls and emails and follow up on payment commitments.
• Investigate and resolve delays by coordinating with Billing, Sales and Cash Application teams.
• Maintain accurate collection notes and account status.
• Support AP portal activities, invoice submissions, and PO-related issues.
• Escalate critical accounts and disputes per governance processes.
• Meet productivity, quality and SLA requirements while ensuring a positive customer experience.

Skills

US B2B collections

AR aging

Dispute handling

Customer communication

Account reconciliations

Dunning processes

Promise-to-pay management

MS Office

Education

Bachelor's degree (Commerce / Finance / Accounting)

Tools

NetSuite

SAP

Oracle

Job description

Teleperformance is seeking a Collection Associate for B2B Accounts Receivable in the Philippines. The role focuses on managing portfolios, driving timely collections, and maintaining strong client relations to support healthy cash flow.

You will handle disputes, reconciliation, and collaboration across Billing, Sales, and Cash applications. Applicants should have 2–5 years of experience in US B2B collections or related AR processes, with proficiency in ERP systems like NetSuite, SAP, or Oracle,