B2B AR & Collections Specialist

NABIS; Mexico; On-site; PHP 4,329,004 - 5,875,077; Full time

Job summary

Nabis is seeking a B2B Collections Specialist to manage a portfolio of retailer accounts and drive timely collections while preserving partnerships. You will partner with invoicing and operations to remove blockers, negotiate payment plans, and keep leadership informed.

A data-driven approach and strong communication are essential. This role suits candidates with 3+ years in collections or high-volume customer service, comfortable with Slack, Asana, and Zendesk, and Erudite in Excel/Sheets.

Qualifications

• 3+ years in B2B collections or high-volume customer service.
• Experience in fast-paced, credit-focused environments.
• Strong negotiation and de-escalation skills; maintain retailer relationships.
• Comfortable with data to drive collections and reporting.
• Bachelor's degree or equivalent professional experience.

Responsibilities

• Own a portfolio of brand/retailer accounts and drive timely collections.
• Lead payment conversations with professionalism and firm negotiation.
• Coordinate with invoicing, operations, and delivery to resolve blockers.
• Follow Slack workflows for updates, escalations, and hand-offs.
• Manage tasks in Asana and Zendesk with high-volume efficacy.
• Identify early credit risk signs and escalate accordingly.
• Produce weekly AR and credit reports and support doubtful accounts analysis.
• Flag uncollectible invoices early and coordinate next steps.
• Maintain audit-ready records of account interactions and resolutions.
• Leverage AI tools to draft outreach and summarize history.
• Improve collections process documentation and escalation paths.

Skills

Collections

Negotiation

Communication

Data analysis

Education

Bachelor's degree

Tools

Slack

Asana

Zendesk

Excel/Sheets

Job description

Nabis is seeking a B2B Collections Specialist to manage a portfolio of retailer accounts and drive timely collections while preserving partnerships. You will partner with invoicing and operations to remove blockers, negotiate payment plans, and keep leadership informed.

A data-driven approach and strong communication are essential. This role suits candidates with 3+ years in collections or high-volume customer service, comfortable with Slack, Asana, and Zendesk, and Erudite in Excel/Sheets.