Automotive Service Engineer & Customer Solutions Lead

Autokid Subic Trading Corp; Bulacan; On-site; PHP 201,000 - 335,000; Full time

Job summary

Autokid Subic Trading Corp in Bulacan, Philippines is seeking a service adviser to assist customers with vehicle repair and maintenance concerns, perform initial inspections, and document complaints.

You will prepare job orders, estimates, and repair recommendations, explain costs and timelines to customers, coordinate with technicians and parts, and provide updates on progress while ensuring compliance with service standards.

Responsibilities

• Receive and assist customers with vehicle repair and maintenance concerns.
• Conduct initial vehicle inspection and accurately document customer complaints.
• Prepare job orders, service estimates, and repair recommendations.
• Explain required repairs, parts, labor costs, and estimated completion time to customers.
• Coordinate with technicians, parts, and service departments to ensure timely completion of jobs.
• Monitor the progress of vehicle repairs and provide regular updates to customers.
• Conduct vehicle release and explain completed repairs and services to customers.
• Handle customer inquiries, complaints, and service-related concerns professionally.
• Follow up with customers regarding service satisfaction and additional repair recommendations.
• Ensure proper documentation and accurate encoding of service transactions.
• Promote preventive maintenance, repair services, and other after-sales products.
• Ensure compliance with company service standards, safety procedures, and policies.

Job description

Autokid Subic Trading Corp in Bulacan, Philippines is seeking a service adviser to assist customers with vehicle repair and maintenance concerns, perform initial inspections, and document complaints.

You will prepare job orders, estimates, and repair recommendations, explain costs and timelines to customers, coordinate with technicians and parts, and provide updates on progress while ensuring compliance with service standards.