Automotive Service Concierge

Autokid Mobility Solutions; Koronadal; On-site; PHP 240,000 - 360,000; Full time

Job summary

Autokid Mobility Solutions in Koronadal, Philippines, seeks a Service Advisor to guide customers through vehicle service processes. You will receive concerns, document complaints, prepare job orders and estimates, and explain repairs and costs to customers.

Coordinate with technicians and service departments to ensure timely completion of jobs and keep customers informed throughout the service flow. In this fast-paced automotive service environment, you will promote preventive maintenance,

Qualifications

• Bachelor’s degree in automotive field or related discipline.
• Experience as Service Advisor or similar after-sales role is an advantage.
• Knowledge of automotive repair and preventive maintenance.
• Strong communication and coordination skills.
• Customer-oriented, organized, and detail-oriented.
• Willing to work on-site in a fast-paced automotive service environment.

Responsibilities

• Receive and assist customers with vehicle repair and maintenance concerns.
• Conduct initial vehicle inspection and accurately document customer complaints.
• Prepare job orders, service estimates, and repair recommendations.
• Explain required repairs, parts, labor costs, and estimated completion time to customers.
• Coordinate with technicians, parts, and service departments to ensure timely completion of jobs.
• Monitor the progress of vehicle repairs and provide regular updates to customers.
• Conduct vehicle release and explain completed repairs and services to customers.
• Handle customer inquiries, complaints, and service-related concerns professionally.
• Follow up with customers regarding service satisfaction and additional repair recommendations.
• Ensure proper documentation and accurate encoding of service transactions.
• Promote preventive maintenance, repair services, and other after-sales products.
• Ensure compliance with company service standards, safety procedures, and policies.

Skills

Customer service

Coordination

Communication

Detail-oriented

Education

Bachelor’s degree in Automotive Technology or related field

Job description

Autokid Mobility Solutions in Koronadal, Philippines, seeks a Service Advisor to guide customers through vehicle service processes. You will receive concerns, document complaints, prepare job orders and estimates, and explain repairs and costs to customers.

Coordinate with technicians and service departments to ensure timely completion of jobs and keep customers informed throughout the service flow. In this fast-paced automotive service environment, you will promote preventive maintenance,