Automotive Service Concierge

AVB Motorhub Pilipinas Inc.; Cavite City; On-site; PHP 180,000 - 260,000; Full time

Job summary

AVB Motorhub Pilipinas Inc. is seeking a dedicated Service Advisor to join our automotive service team in IMUS, Cavite.

You will be the main contact between customers and our service department, ensuring exceptional experiences while coordinating vehicle maintenance and repairs. Responsibilities include understanding customer needs, recommending services, preparing quotes, scheduling appointments, and maintaining accurate service records.

Qualifications

• Experience as a Service Advisor or similar automotive customer service role.
• Strong interpersonal and communication skills with customers and colleagues.
• Basic knowledge of vehicle maintenance and automotive terminology.
• Proficiency with computer systems and service management software.
• Excellent organizational and time management abilities.
• Ability to multitask in a fast-paced environment.
• Customer service orientation with a genuine commitment to service.
• Attention to detail and accuracy in documentation.
• Professional appearance and demeanor.
• Fluency in English and Filipino preferred.

Responsibilities

• Greet customers and conduct consultations to understand service needs.
• Provide recommendations for maintenance, repairs and upgrades.
• Prepare service quotations and explain costs and timeframes clearly.
• Schedule service appointments and manage workflow for productivity.
• Document vehicle information and service history in the system.
• Follow up on progress and inform customers of additional work.
• Process payments and handle invoicing accurately.
• Promote current promotions and warranty offerings to customers.
• Interface between customers and technicians to resolve issues.
• Ensure service records are complete and compliant for reference.

Skills

Customer service

Interpersonal communication

Time management

Multitasking

Attention to detail

Professional appearance

English & Filipino fluency

Tools

Service management software

Computer systems

Job description

AVB Motorhub Pilipinas Inc. is seeking a dedicated Service Advisor to join our automotive service team in IMUS, Cavite.

You will be the main contact between customers and our service department, ensuring exceptional experiences while coordinating vehicle maintenance and repairs. Responsibilities include understanding customer needs, recommending services, preparing quotes, scheduling appointments, and maintaining accurate service records.