Service Advisor

AVB Motorhub Pilipinas Inc.; Cavite City; On-site; PHP 180,000 - 260,000; Full time

Job summary

AVB Motorhub Pilipinas Inc. is seeking a dedicated Service Advisor to join our automotive service team in IMUS, Cavite.

You will be the main contact between customers and our service department, ensuring exceptional experiences while coordinating vehicle maintenance and repairs. Responsibilities include understanding customer needs, recommending services, preparing quotes, scheduling appointments, and maintaining accurate service records.

Qualifications

• Experience as a Service Advisor or similar automotive customer service role.
• Strong interpersonal and communication skills with customers and colleagues.
• Basic knowledge of vehicle maintenance and automotive terminology.
• Proficiency with computer systems and service management software.
• Excellent organizational and time management abilities.
• Ability to multitask in a fast-paced environment.
• Customer service orientation with a genuine commitment to service.
• Attention to detail and accuracy in documentation.
• Professional appearance and demeanor.
• Fluency in English and Filipino preferred.

Responsibilities

• Greet customers and conduct consultations to understand service needs.
• Provide recommendations for maintenance, repairs and upgrades.
• Prepare service quotations and explain costs and timeframes clearly.
• Schedule service appointments and manage workflow for productivity.
• Document vehicle information and service history in the system.
• Follow up on progress and inform customers of additional work.
• Process payments and handle invoicing accurately.
• Promote current promotions and warranty offerings to customers.
• Interface between customers and technicians to resolve issues.
• Ensure service records are complete and compliant for reference.

Skills

Customer service

Interpersonal communication

Time management

Multitasking

Attention to detail

Professional appearance

English & Filipino fluency

Tools

Service management software

Computer systems

Job description

About the role

We are seeking a dedicated and customer-focused Service Advisor to join our automotive service team in IMUS Cavite Calabarzon. In this role, you will serve as the primary point of contact between our customers and our service department, ensuring exceptional customer experiences whilst managing service operations efficiently. This position is essential to our business, as you will be responsible for understanding customer needs, recommending appropriate services, and overseeing the coordination of vehicle maintenance and repairs. Your ability to build strong relationships and communicate effectively will directly impact customer satisfaction and loyalty.

Key responsibilities

• Greet customers and conduct thorough consultations to understand their vehicle service requirements and concerns

• Provide professional recommendations for vehicle maintenance, repairs and upgrades based on vehicle condition and customer needs

• Prepare accurate service quotations and explain costs and timeframes to customers in a clear and transparent manner

• Schedule service appointments and manage the workflow to optimise technician productivity and customer satisfaction

• Document vehicle information, service history and customer preferences in the service management system

• Follow up with customers regarding service progress and notify them of any additional work required or discovered during servicing

• Process payments and handle invoicing accurately and efficiently

• Maintain knowledge of current promotions, service packages and warranty offerings to communicate these to customers

• Liaise between customers and technical staff to resolve any service-related issues or concerns

• Ensure all service records are complete and accurate for compliance and future reference

What we're looking for

• Proven experience as a Service Advisor or in a similar customer service role within the automotive industry

• Strong interpersonal and communication skills with the ability to interact professionally with customers and colleagues

• Basic knowledge of vehicle maintenance, repair processes and automotive terminology

• Proficiency in using computer systems and service management software

• Excellent organisational and time management abilities

• Ability to multitask and prioritise responsibilities in a fast-paced environment

• Customer service orientation with a genuine commitment to delivering exceptional service experiences

• Attention to detail and accuracy in documentation and record-keeping

• Professional appearance and demeanour

• Fluency in English and Filipino is preferred