Automotive Service Advisor & Estimates Specialist

Image Davao Mobility Corporation; Davao City; On-site; PHP 167,000 - 234,000; Full time

Job summary

Image Davao Mobility Corporation in Davao City is seeking a Service Advisor to greet customers, document concerns, and coordinate repairs with the workshop team.

You will prepare repair estimates for insurance, update customers on progress, handle invoices, and maintain accurate records using dealership software.

The role emphasizes clear communication, timely service, and follow-up to ensure customer satisfaction.

Qualifications

• Experience in customer service and front-desk coordination.
• Ability to explain repair processes and costs clearly.
• Familiarity with insurance documentation and approvals.

Responsibilities

• Greet customers, listen to service needs, and assess vehicle issues.
• Advise on maintenance and repair services with timelines and costs.
• Create detailed service orders and estimates for repairs and parts.
• Schedule service appointments and manage workshop resources.
• Maintain customer interaction records using software.
• Communicate progress and delays to customers.
• Process payments and generate invoices/quotes.
• Follow up to ensure customer satisfaction.
• Monitor parts inventory and place orders as needed.
• Attend mandatory trainings.

Skills

Customer service

Communication

Insurance processing

Estimation

Scheduling

Record keeping

Problem solving

Tools

Service management software

Invoice/quotes handling

Job description

Image Davao Mobility Corporation in Davao City is seeking a Service Advisor to greet customers, document concerns, and coordinate repairs with the workshop team.

You will prepare repair estimates for insurance, update customers on progress, handle invoices, and maintain accurate records using dealership software.

The role emphasizes clear communication, timely service, and follow-up to ensure customer satisfaction.