Logistics Coordinator

iSupport Worldwide; Metro Manila; Hybrid; PHP 446,000 - 725,000; Full time

Benefits offered by this job

Above-industry salary

HMO & life insurance from day 1

Learning & development

Dynamic company events

Career advancement

Free meals

Job summary

iSupport Worldwide is seeking a highly organized Logistics Coordinator to manage global logistics, 3PL relationships, and end-to-end shipment lifecycle. You will handle import/export documentation, inventory movements, and analytics to support business operations.

The role requires strong ERP/TMS/WMS proficiency, excellent English communication, and the ability to collaborate across teams in a hybrid work setup at Cyberscape Alpha, Ortigas Center, Pasig City.

Qualifications

• Bachelor's degree in a relevant field or any 4-year college degree.
• Minimum 3 years of experience in logistics, supply chain, or transportation coordination.
• 2–3 years of hands-on experience in import and export documentation processing.
• Experience working within a 3PL or 4PL logistics environment.
• Experience managing international shipment workflows and the end-to-end shipment lifecycle.
• Proficiency with ERP, TMS, and WMS systems; strong Excel skills.
• Excellent English communication and collaboration across teams.

Responsibilities

• Manage global logistics and supply chain operations.
• Establish and maintain relationships with 3PL providers, logistics partners, and carriers.
• Coordinate domestic and international shipments via TMS and 3PLs.
• Prepare import/export documentation: invoices, packing lists, certificates of origin.
• Monitor end-to-end shipment lifecycle and traceability.
• Generate reports and analytics for stakeholders.
• Resolve shipment data discrepancies and chargebacks.

Skills

Global logistics

3PL coordination

TMS usage

ERP systems

Excel VLOOKUP

CRM systems

Shipment tracking

Data validation

English proficiency

Education

Bachelor's degree in logistics

Tools

Oracle E-Business Suite

TMS

WMS

Job description

Work Schedule: US Working Hours / Night Shift
Work Location: Cyberscape Alpha, Ortigas Center, Pasig City (Hybrid)

What is your mission?

We are looking for a highly organized Logistics Coordinator with expertise in global logistics, import/export documentation, shipment tracking, transportation coordination, warehousing support, and supply chain operations. The role is responsible for managing 3PL and logistics carrier relationships, processing international shipments, preparing commercial invoices, packing lists, and certificates of origin, maintaining shipment visibility through ERP, TMS, and WMS systems, overseeing transportation activities, inventory movements, reverse logistics, compliance requirements, and delivering actionable analytics and reporting to support business operations.

You will provide the best service to our partner brands by performing these tasks:

• Manage and coordinate global logistics, supply chain operations, and product movement across the supply chain.

• Establish and maintain relationships with 3PL providers, logistics partners, and carriers while driving operational excellence and continuous improvement initiatives.

• Support process improvements and implement logistics enhancement initiatives aligned with business objectives.

• Coordinate and perform daily transactions between Transportation Management Systems (TMS) and Third-Party Logistics (3PL) providers.

• Process domestic and international shipments through carrier Transportation Management Systems (TMS).

• Prepare and manage import/export documentation, including commercial invoices, packing lists, certificates of origin, and other customs-related requirements.

• Monitor and manage the end-to-end shipment lifecycle, including shipment tracking, traceability, and shipment visibility updates.

• Review and implement customer compliance requirements, shipping guidelines, and routing instructions.

• Oversee transportation activities between warehouse locations, including reverse logistics operations.

• Coordinate and execute inventory transfers and outbound logistics transactions.

• Manage value-added services, rework requests, and related operational activities.

• Validate, manage, and dispute logistics-related chargebacks when necessary.

• Generate reports, shipment analytics, and operational insights for stakeholders.

• Identify and resolve discrepancies in shipment data and logistics documentation.

• Perform additional logistics, transportation, and supply chain projects as required.

Who are we looking for?

• Bachelor's Degree in a relevant field or any 4-year college degree.

• Minimum 3 years of experience in a similar logistics, supply chain, or transportation coordination role.

• Minimum 2 to 3 years of hands-on experience in import and export documentation processing.

• Experience working within a 3PL or 4PL logistics environment.

• Experience managing international shipment workflows and the end-to-end shipment lifecycle.

• Experience preparing commercial invoices, packing lists, and certificates of origin.

• Working knowledge of customs documentation requirements, international shipping processes, freight operations, and container handling.

• Experience coordinating outbound logistics transactions, transportation activities, and warehouse-related logistics operations.

• Experience using Enterprise Resource Planning (ERP) systems, preferably Oracle E-Business Suite (Oracle EBS).

• Experience using Transportation Management Systems (TMS), Warehouse Management Systems (WMS), and other logistics platforms.

• Proficiency in Microsoft Excel, including VLOOKUP, basic to intermediate Pivot Tables, shipment tracking, and documentation validation.

• Strong knowledge of Microsoft Office, Customer Relationship Management (CRM) systems, and logistics technologies.

• High attention to detail with the ability to accurately manage shipment data, documentation, and system transactions.

• Strong analytical and problem-solving skills with the ability to identify discrepancies and prevent operational errors.

• Excellent verbal and written English communication skills.

• Ability to communicate professionally and effectively via phone and email.

• Strong interpersonal skills with the ability to collaborate across teams and external logistics partners.

• Ability to prioritize tasks, take initiative, and manage multiple responsibilities effectively.

• Adaptable to changing business needs, deadlines, and operational priorities.

• Demonstrates professionalism, reliability, punctuality, and a strong work ethic.

Company Perks:

• Above-industry salary package and incentives

• Comprehensive HMO benefits and life insurance from day 1

• Free learning and development courses for your personal and career growth

• Dynamic company events

• Opportunities for promotion

• Free meals and snacks