Aftersales Support

Tahche Outsourcing Services Inc; Cebu City; On-site; PHP 420,000 - 720,000; Full time

Job summary

A fast-growing outsourcing company in Cebu City is seeking an experienced After Sales Support professional. This full-time role involves managing customer orders, coordinating deliveries, and ensuring customer satisfaction. Candidates should have over 12 years of relevant experience and strong attention to detail. Proficiency in Microsoft Office and strong communication skills are essential for success in this dynamic environment.

Qualifications

• 12+ years of experience in after-sales support or customer service.
• Strong attention to detail in data entry and documentation.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office applications (Excel, Word, Outlook); familiarity with ERP or CRM systems is an advantage.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Process invoice orders for timely billing and fulfillment.
• Review Purchase Orders for completeness and accuracy.
• Track daily invoice processing activities.
• Confirm shipment and delivery updates with customers.
• Verify credits received and forward documentation.
• Coordinate defect pickups by scheduling carriers and communicating arrangements to stakeholders.
• Provide exceptional customer service by promptly addressing inquiries and resolving post-delivery issues.
• Collaborate with internal teams to streamline after-sales processes and identify improvement opportunities.
• Demonstrate strong problem-solving skills and a proactive approach to customer concerns.
• Work as part of a team and collaborate effectively across departments.

Skills

Customer service

Attention to detail

Order processing

Logistics coordination

Communication skills

ERP familiarity

CRM familiarity

Tools

Microsoft Office

ERP systems

CRM systems

Job description

Our US partner is a leader in new and recycled auto parts, as well as Automotive and Metal Recycling. The Auto Parts business unit provides certified new and recycled auto parts to body shops, car dealers, auto parts dealers, and walk-in retail customers.

The After Sales Support is responsible for ensuring a seamless and efficient post-sales process by managing customer orders, coordinating deliveries and returns, and maintaining accurate records. This position plays a vital role in sustaining customer satisfaction by addressing inquiries, resolving issues, and facilitating communication between clients, vendors, and internal departments.

This is a full-time role, on a US shift and on an Onsite (Cebu-based) set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

• Accurately and promptly process invoice orders to ensure timely billing and fulfillment.
• Review and annotate vital information on Purchase Orders (POs), particularly for non-AutoZone deals, ensuring completeness and accuracy.
• Compile and maintain daily invoice tracking sheets to monitor and report order processing activities.
• Conduct ETA (Estimated Time of Arrival) follow-up calls to confirm shipment and delivery updates with customers and logistics partners.
• Monitor and verify credits received from remanufacturers, ensuring accuracy before forwarding documentation to the appropriate contact (e.g., Justin) for further processing.
• Coordinate defect pickups by scheduling carriers, confirming arrangements, and ensuring timely collection and communication with all stakeholders.
• Provide exceptional customer service by promptly addressing inquiries, resolving post-delivery issues, and ensuring customer satisfaction.
• Collaborate with internal teams to streamline after-sales processes and identify opportunities for operational improvement.
• Strong problem-solving skills and a proactive approach to resolving customer concerns.
• Team-oriented with the ability to collaborate effectively across departments.

QUALIFICATIONS:

• At least 12 years of experience in after-sales support, order processing, logistics coordination, or customer service.
• Strong attention to detail and accuracy in data entry and documentation.
• Excellent communication and interpersonal skills, both written and verbal.
• Proficient in Microsoft Office applications (Excel, Word, Outlook); familiarity with ERP or CRM systems is an advantage.
• Ability to multitask and prioritize in a fast-paced environment.