Operations Support Staff

iSupport Worldwide; Pasig; Hybrid; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Free lunch

Onsite gym access

Annual fitness challenge

Weekly engagement activities

Upskilling academy

Modern office facilities

Employee amenities

Job summary

iSupport Worldwide is seeking an experienced Operations Support Staff to unify customer service, dispatch operations, parts sourcing, vendor coordination, and admin tasks in a fast-paced automotive environment.

You will coordinate customers, technicians, and internal teams to maintain high service levels and operational accuracy, with cross-training to cover essential functions across the team.

Qualifications

• Prior automotive industry experience is required.
• 2+ years in Customer service or customer support experience.
• Excellent multitasking and time management skills.
• Strong attention to detail and accuracy.
• Strong verbal and written communication skills with a clear, neutral accent.
• Excellent organizational and problem-solving skills.
• Strong decision-making and critical-thinking abilities.
• Ability to work a flexible schedule, including non-traditional hours, with advance notice of schedule changes.

Responsibilities

• Answer and respond to technician phone calls.
• Answer and respond to customer phone calls.
• Answer and respond to emails for consumer clients and vendors.
• Build quotes for both fleet and consumer clients.
• Source parts availability.
• Order parts for both fleet and consumer clients.
• Create purchase orders and parts returns.
• Modify jobs to close them out.
• Support technician ledger adjustments.
• Collaborate with Slack, AirCall, Wrench Admin, and vendor websites.
• Address warranty questions and third-party warranty issues.
• Cross-train teammates to cover gaps in performance.

Skills

Customer service

Dispatching

Scheduling

Organization

Attention to detail

Multitasking

Communication

Problem solving

Time management

Remote work

Education

Bachelor's Degree in Logistics/Automotive related field

Tools

Slack

AirCall

Wrench Admin

Job description

• Support technician ledger adjustments

Join Our Team!

We are looking for an experienced and highly organized Operations Support Staff to provide comprehensive support across customer service, dispatch operations, automotive parts sourcing, vendor coordination, scheduling, inspection review, and administrative functions within a fast-paced automotive services environment.

This role plays a critical part in ensuring smooth day-to-day operations by coordinating customers, technicians, vendors, and internal teams while maintaining high service levels, operational accuracy, and customer satisfaction.

What Is Your Mission?

This position will be responsible for learning and performing a varying degree of the following items:

• Answer and respond to technician phone calls
• Answer and respond to customer phone calls
• Answer and respond to emails for consumer clients and vendors
• Build quotes for both fleet and consumer clients

Source parts availability

• Order parts for both fleet and consumer clients

Create purchase orders and parts returns

• Properly modify jobs as needed in order to close them out
• Support technician ledger adjustments
• Work with Slack, AirCall, Wrench Admin, and vendor websites
• Address customer warranty and third party warranty jobs and issues
• All teammates will be cross-trained to fill in any necessary gaps in performance

Requirements

Who Are We Looking For?

Non-Negotiable Requirements

• Prior automotive industry experience is required. Candidates should have direct experience working with dealerships, automotive operations, or a closely related capacity.
• 2+ years in Customer service or customer support experience
• Excellent multitasking and time management skills
• Strong attention to detail and accuracy
• Strong verbal and written communication skills with a clear, neutral accent
• Excellent organizational and problem-solving skills
• Strong decision-making and critical-thinking abilities
• Ability to work a flexible schedule, including non-traditional hours, with advance notice of schedule changes

Flexible Requirements

• Bachelor's Degree in Logistics, Mechanical Engineering, Automotive Technology, or a related field
• Reliable internet connection required; a backup internet source is preferred

Skills & Competencies

• Exceptional customer service and communication skills
• Strong dispatching and scheduling capabilities
• Excellent organizational and prioritization skills
• Strong attention to detail and quality assurance mindset
• Ability to work independently in a remote environment
• Strong collaboration and stakeholder management abilities
• Adaptability and flexibility in a rapidly changing operational environment
• Accountability, ownership, and commitment to operational excellence

Benefits

Why you'll love it here?

• Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts
• Access to an onsite gym with a complimentary professional fitness instructor
• Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000
• Weekly employee engagement activities with prizes of up to ₱3,000
• Free upskilling academy to support career growth and professional development
• State-of-the-art office facilities and modern workstations
• Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms
• Fun, collaborative, and employee-focused work environment