Automation & Process Excellence Analyst

Talent Map Global BPO; Makati; On-site; PHP 558,000 - 1,004,000; Full time

Benefits offered by this job

Competitive gross salary

Night Shift Differential

Statutory Benefits (SSS, PhilHealth, 9

HMO coverage

Vacation and sick leave

Job summary

Talent Map Global BPO, Inc. seeks a Corporate Automation Analyst to lead process discovery, define requirements, and document workflows for automation initiatives. You will bridge business stakeholders and technical teams, ensuring clear prioritization and alignment with operational needs.

You will document current-state processes, collaborate with cross-functional teams, and help maintain artifacts and governance across the automation lifecycle. Strong English communication is essential.

Qualifications

• Bachelor's degree in information technology, business administration, business analytics, MIS, or related field preferred.
• Experience in business process analysis, workflow documentation, automation initiatives, or project coordination.
• Experience translating business requirements into structured documentation and actionable technical work items.
• Experience coordinating multiple projects, stakeholders, or workstreams.
• Familiarity with Microsoft Power Platform (Power Apps, Power Automate, Power BI, Copilot).
• Experience with work-management platforms such as Azure DevOps, Jira, or comparable tools.

Responsibilities

• Lead process discovery sessions and gather business requirements for automation opportunities and operational improvements.
• Document current-state processes, business rules, exceptions, and future-state workflows.
• Create and maintain key delivery artifacts: process docs, requirements summaries, workflow maps, and solution materials.
• Identify, evaluate, and recommend automation opportunities and process improvements.
• Manage intake coordination, backlog organization, and prioritization across multiple workstreams.
• Track progress, risks, dependencies, actions, and status updates for active initiatives.
• Serve as a communication bridge between stakeholders, developers, and leadership.
• Validate delivered solutions against business requirements and operations.
• Promote documentation quality, standardization, and governance across the lifecycle.

Skills

Process discovery

Requirements gathering

Documentation

Backlog management

Stakeholder management

English communication

Cross-functional collaboration

Workflow mapping

Governance

Power Platform familiarity

Education

Bachelor's degree (IT/Business)

Tools

Power Apps

Power Automate

Power BI

Copilot

Azure DevOps

Jira

Job description

Talent Map Global BPO, Inc. seeks a Corporate Automation Analyst to lead process discovery, define requirements, and document workflows for automation initiatives. You will bridge business stakeholders and technical teams, ensuring clear prioritization and alignment with operational needs.

You will document current-state processes, collaborate with cross-functional teams, and help maintain artifacts and governance across the automation lifecycle. Strong English communication is essential.