Process Automation & Discovery Lead

Talent Map Global BPO Inc.

Philippines

On-site

PHP 670,000 - 1,116,000

Full time

6 days ago

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Benefits offered by this job

Night Shift Differential

SSS, PhilHealth, Pag-IBIG

13th-month pay

HMO coverage

Vacation and sick leave

Job summary

Talent Map Global BPO, Inc. is seeking a Corporate Automation Analyst to drive automation initiatives by leading discovery, requirements definition, documentation, intake coordination, and project visibility.

This role serves as the bridge between business stakeholders and technical teams, helping ensure work is clearly defined and prioritized. The analyst will document current-state processes, identify automation opportunities, manage backlog across multiple workstreams, and promote governance

Qualifications

Bachelor's degree in information technology, Business Administration, Business Analytics, MIS or related field preferred.
Experience in business process analysis, workflow documentation, automation initiatives, or project coordination.
Experience translating business requirements into structured documentation and actionable technical work items.
Experience coordinating multiple projects, stakeholders, and workstreams.
Familiarity with Microsoft Power Platform (Power Apps, Power Automate, Power BI, Copilot).
Experience with work-management platforms such as Azure DevOps or Jira.
Strong process-mapping and workflow documentation skills.
Excellent written and verbal English communication skills.
Strong stakeholder-management and cross-functional collaboration abilities.

Responsibilities

Lead process discovery sessions and gather business requirements for automation opportunities and improvements.
Document current-state processes, business rules, exceptions, and desired future-state workflows.
Create and maintain delivery artifacts like process docs, requirements summaries, and workflow maps.
Identify opportunities for automation, standardization, and process improvement across operations.
Manage intake coordination, backlog organization, and prioritization across multiple workstreams.
Track progress, risks, dependencies, actions, and status for active initiatives.
Bridge communication between stakeholders, developers, admins, and leadership.
Validate that solutions align with business requirements and expectations.
Promote documentation quality, standardization, and governance across the lifecycle.