Automation & Cloud Operations Engineer

ECLARO; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

ECLARO is seeking an IT support professional in the Philippines to provide technical support, configure core applications, and troubleshoot across our IT ecosystem. The role emphasizes automation, incident resolution, and lifecycle project delivery.

You will work with AWS core services, automate batch workflows, and manage patches while collaborating with IT, vendors, and business teams to ensure security and continuity.

Qualifications

• Bachelor's degree or equivalent experience.
• 3–5 years experience in IT support or related field.
• Self-motivated and analytical with problem-solving skills.
• Leadership and teamwork abilities.
• Must have AWS Core Services knowledge (EC2, S3, CloudWatch).
• Automation/batch workflow configuration and scripting skills (PowerShell).
• Patch management experience using Intune, NinjaOne, or AWS Systems Manager.
• Networking and Windows AD fundamentals.
• Incident management and root-cause analysis experience.
• Service desk escalation support (Tier 2+).

Responsibilities

• Provide technical support, configuration, and troubleshooting for core applications (Automation Engine, LifePRO, EAS).
• Troubleshoot using IT ecosystem tools; after-hours incident resolution may be required.
• Design and modify moderately complex automation workflows or batch processes.
• Identify root causes and drive remediation; lead RCAs with minimal assistance.
• Complete full project lifecycle: design, development, testing, implementation.
• Understand network security, application security, and file share permissions.
• Collaborate with business, IT pros, or vendors to resolve issues.
• Gather system requirements and support testing.
• Contribute to project plans and timelines.
• Adhere to change management policies for changes.

Skills

Self-motivated

Analytical thinking

Problem solving

Leadership

Teamwork

Able to design automation workflows

Root cause analysis

Project lifecycle

Education

Bachelor's degree or equivalent experience

3–5 years experience

Tools

AWS Core Services (EC2, S3, CloudWatch)

Automation / Batch Workflow Configuration

PowerShell Scripting

Patch Management tools (Intune, NinjaOne, AWS Systems Manager)

Networking & AD fundamentals

Jira administration

Job description

ECLARO is seeking an IT support professional in the Philippines to provide technical support, configure core applications, and troubleshoot across our IT ecosystem. The role emphasizes automation, incident resolution, and lifecycle project delivery.

You will work with AWS core services, automate batch workflows, and manage patches while collaborating with IT, vendors, and business teams to ensure security and continuity.