Auto Retail BDC Lead — Appointment-Setting Pro

De Castro Consulting; Muntinlupa; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading automotive technology firm is seeking a BDC Sales Representative in Muntinlupa, Philippines. This critical role is responsible for managing customer inquiries and setting appointments for dealership sales teams. The ideal candidate has 1-2 years of experience in a customer-facing role, exceptional communication skills, and a commitment to delivering outstanding customer service. Join us in revolutionizing the automotive retail industry with innovative solutions.

Qualifications

• 1-2 years of experience in a BDC, call center sales, telemarketing, or customer service role.
• Outstanding verbal and written communication skills.
• Strong commitment to delivering excellent customer service.
• Ability to identify customer needs and generate interest.
• Proficient in using CRM or Dealer Management systems.

Responsibilities

• Handle a high volume of inbound inquiries from potential automotive customers.
• Qualify leads thoroughly to determine customer needs.
• Set appointments for customers to visit the dealership.
• Maintain exceptional customer service standards throughout all interactions.
• Document all customer interactions in the CRM system.

Skills

Exceptional Communication

Customer Service Orientation

Sales Acumen

Technical Proficiency

Organizational Skills

Results-Oriented

Adaptability

Tools

CRM systems (e.g., Tekion, Salesforce)

Phone systems and internet-based communication tools

Job description

A leading automotive technology firm is seeking a BDC Sales Representative in Muntinlupa, Philippines. This critical role is responsible for managing customer inquiries and setting appointments for dealership sales teams. The ideal candidate has 1-2 years of experience in a customer-facing role, exceptional communication skills, and a commitment to delivering outstanding customer service. Join us in revolutionizing the automotive retail industry with innovative solutions.