Automotive Service BDC Specialist – Customer Care

Pinnacle Intelligence Philippines Inc.; Muntinlupa; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Health insurance

Professional growth opportunities

Job summary

A leading automotive technology firm is seeking a Service BDC Representative in Muntinlupa. The role involves managing customer communications via phone, email, and chat to schedule service appointments and address inquiries. Candidates should have 1-2 years of experience in a customer service role with excellent communication skills. A collaborative environment is offered with opportunities for professional growth, ensuring a significant impact on client satisfaction.

Qualifications

• Minimum of 1-2 years of proven experience in a BDC, call center customer service, or automotive service advising role.
• Outstanding verbal and written communication skills with a clear, empathetic, and persuasive phone presence.
• Strong commitment to delivering excellent customer service, resolving issues, and building customer loyalty.
• Ability to quickly assess customer needs and concerns, providing effective solutions or escalating appropriately.

Responsibilities

• Handle a high volume of inbound inquiries and initiate proactive outbound calls.
• Provide comprehensive information to customers regarding vehicle maintenance needs and services.
• Conduct post-service follow-up calls to ensure customer satisfaction.
• Accurately document all customer interactions and service appointment details.

Skills

Exceptional Communication

Customer Service Orientation

Technical Proficiency

Problem-Solving

Organizational Skills

Education

Bachelor's degree in a related field

Tools

CRM systems

Job description

A leading automotive technology firm is seeking a Service BDC Representative in Muntinlupa. The role involves managing customer communications via phone, email, and chat to schedule service appointments and address inquiries. Candidates should have 1-2 years of experience in a customer service role with excellent communication skills. A collaborative environment is offered with opportunities for professional growth, ensuring a significant impact on client satisfaction.