Auto Claims Support Specialist — Night Shift (Onsite)

Acquire Intelligence; Pasig; On-site; PHP 279,000 - 368,000; Full time

Benefits offered by this job

HMO coverage

Yearly kick-off events

Value Awards

Internal promotions

Leadership training access

14th month pay

Employee referral program

Paid time off credits

Paid birthday leave

Job summary

Acquire Intelligence is seeking an Auto Claims Support Representative in Ortigas to handle a high volume of customer and partner touchpoints. You will document claim details, coordinate vehicle appointments, and provide timely updates, while adhering to data privacy and escalation guidelines.

You will manage inbound/outbound calls and emails, ensuring accuracy and prompt responses. This role requires night shifts and onsite work in Ortigas, with competitive incentives and strong growth

Qualifications

• Minimum 1 year of BPO or contact center experience.
• Experience with auto insurance/claims is a plus.
• Able to handle high-volume calls and emails with accuracy.
• Willing to work onsite in Ortigas and night shifts.

Responsibilities

• Handle inbound/outbound calls and emails from customers and partners.
• Coordinate vehicle claims, appointments, and case updates.
• Document call outcomes and update records accurately.
• Follow data privacy and escalation procedures.
• Maintain service quality to meet productivity and attendance targets.

Skills

BPO experience

High-volume calls

Email management

Attention to detail

Job description

Acquire Intelligence is seeking an Auto Claims Support Representative in Ortigas to handle a high volume of customer and partner touchpoints. You will document claim details, coordinate vehicle appointments, and provide timely updates, while adhering to data privacy and escalation guidelines.

You will manage inbound/outbound calls and emails, ensuring accuracy and prompt responses. This role requires night shifts and onsite work in Ortigas, with competitive incentives and strong growth