Claims Intake Specialist — Customer Service (In-Office)

8003 Accenture Inc Company; Quezon City; Presencial; PHP 357.000 - 469.000; Jornada completa

Descripción de la vacante

Accenture Philippines is seeking a Customer Service Associate to be the first point of contact for Workers' Compensation, Auto and General liability claims.

You will capture new claim information, enter data into the intake platform, apply scripts, and ensure high accuracy to meet service levels.

This role is based at Quezon Gateway Tower 2, Return to Office, with rotation shifts.

Formación

• Standard Voice Profile
• At least 6 months of relevant experience

Responsabilidades

• Acts as first contact for customers reporting Workers' Compensation, Auto and General liability claims.
• Captures new claim information and types the data into the intake platform.
• Uses scripts and client requirements to ensure accurate data capture.
• Qualifies information with targeted questions for clarity.
• Maintains high accuracy to meet service levels and KPIs.
• Handles claims received via email in addition to calls.

Conocimientos

Standard Voice Profile

6 months experience

Descripción del empleo

Accenture Philippines is seeking a Customer Service Associate to be the first point of contact for Workers' Compensation, Auto and General liability claims.

You will capture new claim information, enter data into the intake platform, apply scripts, and ensure high accuracy to meet service levels.

This role is based at Quezon Gateway Tower 2, Return to Office, with rotation shifts.