Release Agent

Acquire Intelligence; Pasig; On-site; PHP 279,000 - 368,000; Full time

Benefits offered by this job

HMO coverage

Yearly kick-off events

Value Awards

Internal promotions

Leadership training access

14th month pay

Employee referral program

Paid time off credits

Paid birthday leave

Job summary

Acquire Intelligence is seeking an Auto Claims Support Representative in Ortigas to handle a high volume of customer and partner touchpoints. You will document claim details, coordinate vehicle appointments, and provide timely updates, while adhering to data privacy and escalation guidelines.

You will manage inbound/outbound calls and emails, ensuring accuracy and prompt responses. This role requires night shifts and onsite work in Ortigas, with competitive incentives and strong growth

Qualifications

• Minimum 1 year of BPO or contact center experience.
• Experience with auto insurance/claims is a plus.
• Able to handle high-volume calls and emails with accuracy.
• Willing to work onsite in Ortigas and night shifts.

Responsibilities

• Handle inbound/outbound calls and emails from customers and partners.
• Coordinate vehicle claims, appointments, and case updates.
• Document call outcomes and update records accurately.
• Follow data privacy and escalation procedures.
• Maintain service quality to meet productivity and attendance targets.

Skills

BPO experience

High-volume calls

Email management

Attention to detail

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Release AgentOnsite | Ortigas | Night Shift | Voice & EmailEarn a ₱25K salary package plus up to ₱8K monthly incentives in a customer support role for a US automotive and insurance-related account . As an Auto Claims Support Representative, you will handle customer and partner interactions related to vehicle claim information, appointment coordination, case updates, and vehicle release requirements. This role involves a mix of inbound and outbound calls, email follow-ups, documentation, and coordination with different parties such as vehicle owners, repair shops, adjusters, and partner teams.ABOUT ACQUIRE INTELLIGENCEAt Acquire Intelligence, our mission is to help business work smarter.We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.A SNAPSHOT OF YOUR ROLEThis is not just a basic customer service role. As an Auto Claims Support Representative, you will manage a high volume of customer and partner touchpoints while ensuring accurate documentation and timely follow-through.On a typical day, you may handle around 100 to 150 interactions, including inbound calls, outbound follow-ups, case updates, and coordination tasks. You will also manage a significant amount of email communication, usually around 60 to 80 emails per day, related to vehicle and claim information.This role is ideal for someone with BPO experience who is comfortable working in a fast-paced environment, can manage volume, and is detail-oriented. Accuracy is important because you will document claim and vehicle details, review information, check updates, and help ensure vehicles are released properly and on time.WHAT YOU’LL DOCustomer and Partner SupportHandle inbound and outbound interactions with customers, vehicle owners, repair shops, adjusters, and other partner teams.Vehicle and Claims CoordinationSupport vehicle and auto insurance-related claim processes by coordinating appointments, following up on requirements, and providing timely case updates.Email and Documentation HandlingManage daily email communications, review case information, update records, and document call outcomes and next steps accurately.Process and ComplianceFollow account guidelines, data privacy requirements, call handling procedures, documentation standards, and escalation processes.Performance and Service QualityMeet daily productivity, quality, attendance, accuracy, and customer experience expectations while balancing speed and attention to detail.A BIT ABOUT YOUAt least 1 year of BPO, call center, customer service, or contact center experienceExperience in auto insurance, claims, roadside assistance, towing, logistics, transportation, healthcare claims, case management, or back-office support is an advantageComfortable handling high-volume calls, email follow-ups, and repetitive but important process-driven tasksStrong attention to detail and ability to document information accuratelyAble to manage multiple follow-ups while maintaining good customer serviceWilling to work onsite in OrtigasWilling to work on shifting schedules, including night shift when requiredWHY JOIN THE A-TEAM?Here’s what’s waiting for you:HMO coverage for you and your familyEpic Yearly Kick-Off Parties with major giveawaysRecognition through our Value Awards — we celebrate your winsReal career growth with opportunities for internal promotionsMeaningful work with talented and supportive teamsYour future matters:900+ internal promotions every yearAccess to 2,700+ leadership training coursesExtra rewards along the way:14th Month Pay after 5 years of continuous serviceEmployee Referral Program — earn up to ₱42,000 per successful hireEnjoy work-life balance:24 Paid Time-Off (PTO) Credits annually, with leave credits convertible to cashPaid Birthday Leave — celebrate your day your wayWHAT WE VALUECurious and Clever: Smart questions spark smart solutionsEntrepreneurial Energy: Think like an owner. Solve like a founderFast with Intent: We move fast and deliver real resultsLaugh and Learn: We don’t take ourselves too seriously, just our resultsWhat are you waiting for? Come for a career, stay for the fun!Join the A-Team and experience the A-Life!