Auction Operations Specialist

Acquire Intelligence; Pasig; On-site; PHP 180,000 - 280,000; Full time

Job summary

Acquire Intelligence is seeking an outgoing Outsource Role – Auction Operations associate in the Philippines to support high-volume, repeatable, customer-facing tasks across auction operations. You will coordinate buyer pickups, update systems, and communicate with internal and external stakeholders to ensure smooth processes.

Familiarity with Ritchie Bros. auction platforms, Salesforce, IP Admin, and VeriTread is helpful.

Qualifications

• Experience in high-volume, repeatable, customer-facing tasks within logistics or auction operations.
• Familiarity with Salesforce or similar CRM and IP Admin systems.
• Comfort working with multiple logistics tools and platforms.

Responsibilities

• Schedule Buyer Pickups for various auction types and coordinate through appropriate tools within SLA.
• Update item status in IP Admin within 4 hours of buyer notification; escalate when needed.
• Notify buyers of address/site corrections and confirm details with CAM Core Agent; escalate if unresolved in 48 hours.
• Collect and forward site access agreements; forward signed forms to the site POC within 2 hours.
• Proactively confirm pickup status with site contacts and buyers; update systems accordingly.

Skills

Auction operations

Tools

Salesforce

IP Admin

VeriTread

Ritchie Bros platforms

Job description

Acquire Intelligence is seeking an outgoing Outsource Role – Auction Operations associate in the Philippines to support high-volume, repeatable, customer-facing tasks across auction operations. You will coordinate buyer pickups, update systems, and communicate with internal and external stakeholders to ensure smooth processes.

Familiarity with Ritchie Bros. auction platforms, Salesforce, IP Admin, and VeriTread is helpful.