Client Admin Specialist (Office-based | Angeles City)

Australian Outsource Desk Inc.; Angeles; On-site; PHP 240,000 - 360,000; Full time

Job summary

Australian Outsource Desk Inc. is seeking a dedicated Client Admin Specialist to join the team in Angeles City, Pampanga. This full-time, office-based role supports client operations through professional communication, precise record-keeping, and seamless administrative services.

You will maintain client databases, coordinate meetings and events, and ensure confidentiality and data protection across all processes. A strong customer-service orientation is essential.

Qualifications

• Experience in client administration or administrative support.
• Strong organisational and time-management abilities.
• Excellent written and verbal communication with a professional approach.

Responsibilities

• Manage client communications via email, phone and other channels.
• Process and organize client documentation and records accurately.
• Maintain up-to-date client databases and CRM records.
• Coordinate scheduling and logistics for client meetings and events.
• Resolve administrative issues and escalate when needed.
• Generate reports to track client interactions and performance.

Skills

Client administration

Organisational skills

Communication

MS Office & CRM

Tools

CRM software

Job description

About the role

We are seeking a dedicated Client Admin Specialist to join the Australian Outsource Desk Inc. team in Angeles City, Pampanga. This is a full-time, office-based position that plays a crucial role in supporting our client operations. As a Client Admin Specialist, you will be the backbone of our client-facing administrative operations, ensuring seamless communication, accurate record-keeping, and exceptional service support. This position is integral to maintaining client satisfaction and supporting the growth of our business through efficient administrative excellence.

What you'll be doing:

• Managing client communications via email, phone, and other channels, ensuring timely and professional responses to client inquiries
• Processing and organising client documentation, and administrative records with accuracy and attention to detail
• Maintaining up-to-date client databases and CRM systems to support sales and service teams
• Coordinating scheduling and logistics for client meetings, presentations, and events
• Resolving client administrative issues and escalating matters appropriately when necessary
• Generating reports and documentation to track client interactions and administrative performance
• Maintaining confidentiality and adhering to data protection and compliance requirements

What we're looking for

• Proven experience in client administration, administrative support, or any similar client-admin role
• Strong organisational and time management skills with the ability to prioritise multiple tasks effectively
• Excellent written and verbal communication skills with a professional approach to client interactions
• Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with CRM systems or database management
• Meticulous attention to detail and accuracy in documentation and record-keeping
• Ability to work independently and as part of a collaborative team in a fast-paced environment
• Professional demeanour with strong customer service orientation
• Familiarity with sales administration processes and client relationship management is highly desirable

What we offer:

At Australian Outsource Desk Inc., we are committed to creating a supportive and rewarding workplace for our team members. We offer:

• A competitive salary package commensurate with experience
• Opportunities for professional development and career advancement within a growing organisation
• A collaborative and inclusive work environment that values teamwork and innovation
• Standard employment benefits including statutory entitlements
• A supportive management team dedicated to your success and wellbeing
• The chance to work with diverse clients and develop valuable business administration expertise

About us:

Australian Outsource Desk Inc. is a leading provider of outsourced business support and administrative services. Our mission is to deliver high-quality, cost-effective solutions that enable our clients to focus on their core business objectives. With a talented team based in Angeles City, Pampanga, we pride ourselves on our commitment to excellence, reliability, and client satisfaction. We value integrity, professionalism, and continuous improvement, and we foster a culture where our team members can thrive and contribute meaningfully to our clients' success. We are dedicated to building long‑term relationships with our clients through exceptional service and unwavering support.