ATM Services Head

RCBC; Taguig; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

RCBC is seeking a senior-level executive to oversee the division’s back-office delivery and ongoing support for bank products and services. The role requires strong AMLA and regulatory knowledge, with responsibility for staff leadership, cost control, and continuous process improvements.

The Deputy Compliance Officer will ensure strict adherence to BSP regulations and internal policies, guiding teams through regulatory updates and MORB requirements while driving operational excellence.

Qualifications

• Experience in banking operations and supervisory roles.
• Strong knowledge of AMLA, MORB, and BSP regulations.
• Leadership in cost management and process improvements.
• Proven ability to manage compliance across multiple outlets and processes.

Responsibilities

• Oversee back-office delivery and support of existing and planned bank products and services.
• Ensure compliance with AMLA, MORB, and other regulatory requirements.
• Direct performance management, career progression, training and succession planning for staff.
• Drive cost management and continuous process improvement initiatives.
• Plan and implement division goals aligned with corporate strategy and KPIs.
• Serve as Deputy Compliance Officer and ensure regulatory adherence across responsibilities.

Skills

Back-office leadership

Regulatory compliance

Team management

AML/BAU oversight

Education

Bachelor’s degree

Master’s degree advantage

Job description

• Manages the assigned division's overall back-office delivery and support of existing, planned, and
• development of various Bank products and services in collaboration with other relevant parties of
• the organization, with full knowledge and application of current AMLA, Compliance and other
• regulatory requirements related to his/her specific responsibilities.

Job Summary

• Manages the assigned division's overall back-office delivery and support of existing, planned, and
• development of various Bank products and services in collaboration with other relevant parties of
• the organization, with full knowledge and application of current AMLA, Compliance and other
• regulatory requirements related to his/her specific responsibilities.

How will you contribute?

• 1. Responsible for the overall back-office delivery and support of existing, planned and
• development of various Bank products and services such as not but not limited to
• processing, documentation, accounting, reportorial, regulatory and compliance adherence,
• market and industry competitiveness, ensuring continuity of service at all times.
• 2. Manages and directs the professional careers of the respective officers and staff such as
• but not limited to performance management, career progression, training and development
• and succession planning.
• 3. Responsible for cost management and continuous process improvement, innovation and
• productivity initiatives either through process or systems.
• 4. Responsible for the planning and implementation of the division's goals and objectives
• within the context of the overall corporate goals and vision within the framework of OG
• balance scorecard and metrics.
• 5. Functions as Deputy Compliance Officer (DCO). Responsible for the implementation and
• monitoring of compliance with applicable regulatory issuances in their respective areas of
• responsibility and will also be held accountable for non-compliance with regulatory
• requirements, as well as the internal policies and procedures of the Bank.
• 6. In all of the above functions, ensure adherence to all AMLA, Compliance and other
• regulatory requirements. Keeps abreast of updates on BSP policies as stipulated in the
• Manual of Regulations for Banks (MORB) and Bank policies as specified in the Money
• Laundering and Terrorist Financing Prevention Program (MTPP) through circulars, required
• seminars/programs and adheres to said policies.

What will make you successful?

• Graduate of any relevant course. Master’s degree is an advantage.
• Licensure/certification/accreditation by appropriate
• government agency or industry association is a must
• for relevant positions or else preferred for those that
• do not require such.
• 12-14 years of experience in banking operations in a
• (senior level) supervisory role
• Must have a solid experience in Bank’s operations, products and services
• BSP circulars, regulations and reports
• Day-to-day banking activities (i.e. Head Office and
• Business Centers)