Associate Trainer

Swak BPO Corp; Angeles; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO

Second year free dependent

Free meals

Free shuttle

Recreational facility

Promotions and salary increases

Job summary

Swak BPO Corp. in Clark Freeport Zone, Angeles City, Pampanga, is seeking an Associate Trainer to join our dynamic team. You will create training materials, facilitate classes, and guide trainees toward deployment on the production floor.

Required are proven teaching/training skills, proficiency in Microsoft Office, and the ability to communicate clearly in English. You will maintain records, work independently, and collaborate on improvements with the team.

Qualifications

• Proven teaching, training, or facilitation skills.
• Proficiency with Word, Excel, PowerPoint, Outlook.
• Experience using SharePoint or similar document management platforms.
• Excellent verbal and written English communication.
• Strong interpersonal and organizational abilities.
• Ability to engage diverse learners and tailor methods.

Responsibilities

• Create and maintain training materials, job aids, and learning resources
• Maintain accurate training records and documentation
• Facilitate 7-day training classes and simulation-based sessions
• Provide guidance to trainees by answering questions and addressing concerns
• Enforce company policies, procedures, and code of conduct
• Evaluate trainee performance and readiness for deployment
• Maintain professional appearance, attitude, and work ethic
• Collaborate with team and assist with special projects
• Identify opportunities to improve training processes and engagement

Skills

Training/Facilitation

Microsoft Office

English communication

Interpersonal skills

Organizational skills

Problem solving

Independent & team work

Tools

SharePoint

Job description

Swak BPO Corp. is one of the fastest-growing BPO companies in the Clark Freeport Zone. We are committed to delivering outstanding service to our clients through professionalism, energy, and enthusiasm. Our workplace fosters a culture of teamwork, stability, and dedication. As we continue to grow, we are looking for an Associate Trainer to join our dynamic team.

Job Responsibilities:

• Create and maintain training materials, job aids, and learning resources
• Maintain accurate training records and documentation
• Facilitate 7-day training classes and simulation-based training sessions
• Provide guidance and support to trainees by answering questions and addressing concerns
• Enforce the company's policies, procedures, and code of conduct
• Evaluate trainee performance and ensure readiness for deployment to the production floor
• Maintain a professional appearance, attitude, and work ethic at all times
• Collaborate with team members and assist with special projects as assigned
• Continuously identify opportunities to improve training processes and participant engagement

Job Requirements:

• Proven teaching, training, coaching, or facilitation skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience using SharePoint or similar document management platforms
• Excellent verbal and written English communication skills
• Strong interpersonal, organizational, and problem-solving abilities
• Ability to engage diverse learners and adapt training methods to meet varying needs
• Detail-oriented with the ability to maintain accurate records and documentation
• Ability to work independently and as part of a team

Why work with Swak BPO Corp.?

• Opportunity to work with international teams and companies
• Opportunity in promotions and salary increases
• A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
• Free meals prepared and provided by the company to promote a healthy lifestyle
• Free shuttle services provided around Angeles City and nearby areas
• A recreational facility that provides comfort and entertainment for employees to unwind

*This is going to be on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.