Specialist - Air Freight

DHL Global Forwarding; Pasay; On-site; PHP 279,000 - 502,000; Full time

Job summary

DHL Global Forwarding in Manila seeks an experienced Specialist – AFR to manage airfreight shipments from initiation to delivery. You will engage with customers, handle documentation, monitor performance, and ensure regulatory compliance and service commitments.

Responsibilities include resolving incidents, coordinating local and international transport, and ensuring accurate billing and data quality. A logistics background and ERP experience are highly valued.

Qualifications

• Bachelor's degree (any). A degree in logistics, management will be an advantage.
• Minimum 3–4 years of experience.
• Logistics background / Air Freight operations experience will be an added advantage.
• Well versed with any ERP usage.
• Good Computer knowledge (Word, Excel, PowerPoint).
• Good Communication (verbal and written) and interpersonal skills.
• Strong ability to proactively engage with customers, resolve issues efficiently, and exceed expectations.
• Ability to work independently under limited supervision.

Responsibilities

• Customer Engagement & Issue Resolution: Engage directly with customers to collect shipment info, address incidents, and resolve complaints.
• Cost & Revenue Management: Ensure accurate capture and assignment of costs and revenues to customer profiles.
• Shipment Administrative Support: Handle booking reception, documentation gathering, and coordination of transport activities.
• Shipment Management: Manage shipments according to service commitments, ensuring timely delivery and addressing issues promptly.
• Exception & Irregularity Reporting: Identify and report delays or issues to stakeholders with timely communication.
• Data Quality Improvement: Improve shipment data quality and ensure records reflect current status.
• Regulatory Compliance: Adhere to regulatory procedures for commodities and locations.
• Shipment Routing: Develop optimal routes that meet customer needs and maximize profitability.
• Invoice Preparation & Documentation: Prepare invoices with required backup, ensuring accuracy.
• Performance Monitoring: Monitor shipment performance and identify areas for improvement.

Skills

Customer engagement

Communication skills

Problem solving

Independence

Attention to detail

Education

Bachelor's degree (any)

Logistics/Management degree advantageous

Tools

ERP systems

MS Excel

MS Word

MS PowerPoint

Job description

Job Description:

Job Title: Specialist – AFR

Job Location: Manila

In this role, you will manage airfreight shipments from initiation to delivery, ensuring regulatory compliance, operational efficiency, and exceptional customer satisfaction. This role involves managing customer relationships, resolving operational issues, processing necessary documentation, monitoring shipment performance, and ensuring that all tasks are performed accurately and effectively. The Airfreight Operations Specialist will engage proactively with customers, handle shipment-related incidents and complaints, and meet service commitments in line with corporate guidelines and business strategies.

Key Responsibilities

• Customer Engagement & Issue Resolution: Engage directly with customers under general or limited supervision to collect shipment information, address incidents, and resolve complaints. Ensure clear communication and effective problem-solving to meet customer expectations.


• Cost & Revenue Management: Ensure accurate capture and assignment of costs and revenues to customer profiles. Resolve simple discrepancies and proactively seek guidance to resolve more complex issues related to billing or cost allocation.


• Shipment Administrative Support: Handle administrative tasks related to shipment management, including receiving customer bookings, gathering required documentation, and coordinating local and international transport activities.


• Shipment Management: Under guidance, manage shipments according to customer service commitments, ensuring timely and efficient delivery. Address operational issues or irregularities promptly to avoid delays.


• Exception & Irregularity Reporting: Identify and report operational exceptions or irregularities to relevant stakeholders. Ensure timely communication and resolution of delays or issues.


• Data Quality Improvement: Proactively seek guidance on improving shipment data quality and ensuring accuracy in shipment records. Ensure data reflects the current status and performance of shipments.


• Regulatory Compliance: Adhere to necessary regulatory compliance procedures related to commodities, shipping locations, and other relevant legal or industry requirements. Ensure that shipments are routed and documented according to these regulations.


• Shipment Routing: Develop and execute optimal shipment solutions that are tailored to meet customer needs, ensuring that each shipment is handled efficiently and aligns with customer expectations. Focus on delivering high service quality while strategically optimizing routes and resources to maximize profitability for the organization


• Invoice Preparation & Documentation: Prepare and issue customer invoices, ensuring all necessary backup documentation is provided. Ensure invoices are timely and accurate, reflecting the correct details of each shipment.


• Performance Monitoring: Use available tools to monitor shipment performance, highlighting any issues or discrepancies. Use these insights to identify areas for improvement and minimize performance gaps.

Required Skills/Abilities

• Bachelor´s degree (any). A degree in logistics, management will be an advantage.


• Minimum 3-4 years of experience.


• Logistics background / Air Freight operations experience will be added advantage.


• Well versed with any ERP usage.


• Good Computer knowledge (words, excel, power point).


• Good Communication (verbal and written) and interpersonal skills.


• Strong ability to proactively engage with customers, resolve issues efficiently, and exceed expectations.


• Ability to identify and resolve operational issues. While seeking guidance when necessary, also take ownership of problem resolution and provide proactive solutions.


• Capable of working independently under limited supervision for routine situations to achieve objectives and deliver results with a short-term, operational focus.


• Ability to work well with colleagues, vendors, and customers to ensure smooth operations and timely deliveries.