Associate - Master Data Management

DHL Global Forwarding; Philippines; On-site; PHP 280,000 - 440,000; Full time

Job summary

DHL Global Forwarding in Manila seeks an Associate – Master Data Management to support our DGFF regions and countries globally. You will train to manage buying/selling rates, sales master data, TMS data objects, and conduct denied party screening.

Gain exposure to ERP systems, collaborate across teams, and contribute to accurate data handling while maintaining service levels and quality.

Qualifications

• Bachelor’s degree in logistics, industrial engineering or management, or undergraduate equivalent.
• 0–3 years of experience in BPO or logistics domain preferred.
• Proficient in MS Office and English communication.

Responsibilities

• Understand station/country documentation requirements and ensure tasks follow SOPs.
• Meet department SLAs and KPIs as per delivery guidelines.
• Deliver high quality service through timely, accurate completion.
• Collaborate with colleagues to identify solutions and improvements.
• Flag challenges to supervisor and business partner promptly.
• Coordinate with stakeholders for regular information flow.

Skills

MS Office

English communication

ERP exposure

Detail oriented

Logical reasoning

Customer-centricity

BPO/logistics knowledge

Education

Bachelor’s degree in logistics/industrial engineering/management

Undergraduate degree (Only GSC MNL & BOG)

Job description

Job Title: Associate – Master Data Management

Job Location: Manila

In this role, you will have the opportunity to deliver top-tier service within the Master Data Management (MDM) Service line, supporting our DGFF regions and countries globally. The role includes training to effectively manage various activities such as uploading buying/selling rates, handling sales master data, maintaining TMS data objects, and conducting denied party screening.

Key Responsibilities

• To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities

• Bachelor´s degree. A degree in logistics, industrial engineering, management will be an advantage / Undergraduate degree (Only GSC MNL & BOG)
• 0 – 3 years of job experience from BPO or logistics domain - Preferred
• Good knowledge in MS office
• Effective English communication skills, written and verbal.
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred.
• Detail oriented
• Good logical reasoning skills
• High level of customer centricity

• We recognize and reward your hard work through a competitive compensation and performance-based incentive.
• We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.
• Flexible work arrangements to support work/life balance.
• Generous paid time off: Privilege (earned leave).
• Recognition & Engagement culture

By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe