Associate III- CS Planning and Warranty (Quality)

Honda Philippines, Inc.; Mimaropa; On-site; PHP 180,000 - 240,000; Full time

Job summary

Honda Philippines, Inc. seeks a Warranty Claims Analyst to oversee evaluation and timely processing of warranty claims related to quality concerns. You will help ensure customer and dealer satisfaction by ensuring claims are properly evaluated, validated, and resolved in accordance with company policies and warranty terms.

The role requires a mechanical engineering background, automotive knowledge, and proficiency with MS Office to document and track claims efficiently.

Qualifications

• Graduate of Mechanical Engineering or related engineering courses, automotive technology or equivalent.
• Relevant work experience of at least one year is preferred.
• Technical knowledge in Motorcycle or Automotive Industry and customer service.

Responsibilities

• Responsible for managing warranty claims evaluation and processing.
• Ensure claims are properly evaluated, validated and resolved in line with policies.

Skills

Customer service

Automotive knowledge

Motorcycle/Automotive industry

Education

Bachelor's degree in Mechanical Engineering or related engineering

Tools

MS Office

Driver's license

Job description

JOB SUMMARY

Responsible for managing warranty claims evaluation related to quality issues and concerns and ensuring timely and accurate processing of warranty-related matters. The role supports customer and dealer satisfaction by ensuring claims are properly evaluated, validated, and resolved in compliance with company policies, warranty terms, and quality standards.

JOB QUALIFICATIONS

• Graduate of Mechanical Engineering or any related Engineering courses, Automotive Technology or Equivalent of college degree in a filed

• Relevant work experience of at least one (1) year is preferred.

• Possess technical knowledge and background in Motorcycle or Automotive Industry, Customer Service, Motorcycle repair

• Must have driver's license (restriction A, A1, B, B1, B2)

• Proficient in any MS Office programs