Automotive Service (CS Planning and Warranty -Quality)

Honda Philippines, Inc.; Mimaropa; On-site; PHP 420,000 - 620,000; Full time

Job summary

Honda Philippines, Inc. is seeking a warranty quality administrator to oversee warranty quality activities, evaluate claims, and govern related processes. The role emphasizes leadership, customer service, and strong analytical skills within the automotive sector.

Qualifications include a bachelor's degree in Automotive Technology or Engineering, relevant industry experience, and a valid driver's license. The position requires excellent communication and team development capabilities.

Qualifications

• Must have a bachelor's degree in Automotive Technology, Engineering or related field.
• Experience in motorcycle or automotive industry, especially in customer service and motorcycle repair.
• Strong leadership, planning, problem-solving and analytical abilities.
• Holder of a valid driver's license (Code A, A1, B, B1 or B2).
• Excellent customer service and communication skills.

Responsibilities

• Oversee warranty quality administration activities, including warranty claim evaluation and governance.
• Coordinate product quality improvement initiatives and manage defective parts processes.
• Monitor budget and support team development.
• Ensure proactive risk identification and timely escalation of issues.

Skills

Leadership

Planning

Problem-solving

Analytical skills

Customer service

Communication

Driver's license

Education

Bachelor's degree in Automotive Technology or Engineering

Job description

Oversee warranty quality administration activities, including warranty claim evaluation and governance, coordination of product quality improvement initiatives, management of defective parts processes, budget monitoring, and team development. Ensure quality risks are proactively identified, issues are escalated in a timely manner, and warranty performance consistently meets company standards and business objectives.

Qualifications:

• Graduate of Automotive Technology, Engineering, or any related bachelor's degree program.

• With relevant work experience in the motorcycle or automotive industry, particularly in customer service and motorcycle repair.

• Strong leadership, planning, problem-solving, and analytical skills.

• Holder of a valid driver's license (Code A, A1, B, B1, or B2).

• Excellent customer service and communication skills.

• One (1) full-time position available.