Associate, Early Collections Management

RCBC Bankard Services Corporation; Eastern Manila District; On-site; PHP 240,000 - 320,000; Full time

Job summary

RCBC Bankard Services Corporation seeks a Collections Associate to evaluate and resolve cardholder issues linked to non-payment and to oversee the team’s administrative tasks.

You will support the Section Head in reviewing collection efforts, issue special letters or emails to hard-to-contact accounts, and address inquiries while ensuring data privacy and information security compliance.

Qualifications

• Graduate of any four-year business course.
• Preferably with collection or customer service experience in a credit card or financial services company for at least 3 months.

Responsibilities

• Evaluates and assists cardholders to resolve service issues contributing to non-payment.
• Oversees the team's administrative requirements and workflow.
• Reviews collections efforts with collectors/agents, especially for high-balance accounts.
• Sends special collection letters or emails to hard-to-contact cardholders.
• Handles inquiries or complaints from cardholders on collection accounts.
• Performs ocular visits to agencies and conducts audits per checklist, escalating findings.

Skills

Customer service

Attention to detail

Communication

Education

Four-year business course

Job description

Job Purpose

• Evaluates and assists cardholders in resolving service issues that results to non-payment of accounts.

• Responsible for handling, controlling, and overseeing the administrative requirements of the team.

• Assists the Section Head in performing regular review of collection efforts done by collectors/agents especially for accounts with big balances; performs quality assurance in the collection processes.

• Sends out special collection letters or emails as another means in reaching cardholders who are difficult to contact through phone, or as an additional tool to reinforce collection follow ups for certain clients.

• Facilitates prompt handling of cardholders’ inquiries, requests or complaints for collection accounts under their team as referred by collection agents, Customer Service or other departments.

• Performs ocular visitation to agencies and conducts audit based on checklist discusses observations and findings with agency supervisor; gets agencies' commitment to comply with our requirements on Collectors' productivity, information security, cardholders' data privacy etc.; All observations and findings are discussed/escalated to the section head.

Job Requirements

• Graduate of Any four-year business course

• Preferably with collection or customer service experience in a credit card or any financial services company for at least 3 months