COLLECTIONS ASSOCIATE CONSUMER BANKING COLLECTIONS

Bank of the Philippine Islands (BPI); Manila; On-site; PHP 279,000 - 391,000; Full time

Job summary

The Bank of the Philippine Islands (BPI) is seeking a Collections Associate to handle past-due accounts with professional conduct and accuracy. You will perform collection activities, engage with customers through calls and messages, and coordinate with branches to resolve cases efficiently.

Responsibilities include preparing settlement documents, supporting document retrieval for legal actions, and ensuring timely responses to customer concerns.

Qualifications

• Bachelor's/College degree in Business Studies/Administration/Management/Finance/Accountancy/ Banking equivalent.
• Fresh graduates are welcome to apply.
• Proficient in using Microsoft Office applications.

Responsibilities

• Handle collection activities including calls and communications to past due accounts.
• Assist customers with collection-related requests and ensure resolution within turnaround time.
• Prepare documents for filing a legal case for credit card accounts.

Education

Bachelor's/College Degree in Business Studies/Administration/Management/Finance/Accountancy/Banking equivalent

Tools

Microsoft Office

Job description

Job Description

The Collections Associate performs the necessary collection activities to ensure that past due accounts and balances assigned are at manageable, effective, and efficient levels. Collection activities include but not limited to calls, collection communication in various forms and channels, settlement negotiation, timely referral for outsource agencies’ management, and/or legal actions, release of loan documents, and the like.

Responsibilities

• Provides services on customer concerns such as refunds, adjustments, reconciliation, closures, reactivation, issuance of certificate of full settlement where applicable
• Assists customer with collections service related requests endorsed by customer contact points (Customer Care, Branch Partners, Contact Center, etc.) providing resolution within the agreed turnaround time
• Retrieves or prepare support documents for filing of legal case for credit card accounts

Qualifications

• Must possess at least Bachelor's/College Degree in Business Studies/Administration/Management/Finance/Accountancy/Banking equivalent
• Fresh graduates are welcome to apply
• Proficient in using Microsoft Office applications