Credit & Collections Associate

Robinsons Land Corporation; Pasig; On-site; PHP 260,000 - 420,000; Full time

Job summary

Robinsons Land Corporation is seeking an Accounts Receivable/Collections professional to assist customers with payment concerns and coordinate with the accounts team. The role focuses on after-sales collection support, client communications, and maintaining strong professional relationships to ensure timely payments and accurate reporting.

The ideal candidate will have a finance-related degree, 2–3 years in credit & collections, excellent communication skills, and be organized with strong

Qualifications

• Bachelor's degree in finance-related field.
• 2–3 years of experience in credit & collections or similar roles.
• Excellent communication and customer service skills.
• Organized with keen attention to detail.
• Confident in negotiation skills.

Responsibilities

• Assist customers with after-sales payment or collection concerns.
• Handle after-sales inquiries and provide solutions for clients/homeowners.
• Maintain professional relationships to ensure positive customer service.
• Report progress of clients' payment processes to accounts managers.
• Monitor past-due accounts and send payment reminders and notices.
• Review financial reports and coordinate with departments to ensure payment issuance.

Skills

Communication

Customer service

Negotiation

Attention to detail

Organization

Education

Bachelor's degree in finance-related field

Job description

Duties and Responsibilities:

• Tasked to assist customers with after sales concerns related to payment or collections.

• Handles after-sales concerns/issues/inquiries of clients/homeowners to provide assistance and solutions (i.e. payment-related concerns, follow-ups, and requests).

• Maintains excellent professional relationship with the clients, ensuring positive customer service provision.

• Reports to the accounts managers on the progress of clients' payment process for the unit.

• Responsible for monitoring past due accounts and sending of payment reminders and other collection notices.

• Reviews financial reports and monitor accounts to ensure payment issuance through coordinating with the relevant department/s.

Qualifications:

• Has a bachelor's degree in any finance-related course.

• Has at least 2-3 years of experience in credit & collection, accounts management, or similar roles.

• With excellent communication and customer service skills.

• Organized and has keen attention to detail.

• Has confidence and negotiation skills.

• Willing to work on-site in Ortigas, Pasig.