Associate Account Manager

Firstsource; Taguig; On-site; PHP 360,000 - 480,000; Full time

Job summary

Firstsource is seeking an Associate Account Manager to support a Telco Enterprise & Wholesale Sales portfolio. This developmental role focuses on small-value accounts, learning to manage client relationships and execute account plans under guidance.

You will gain expertise in broadband connectivity and colocation services, build pipeline, and contribute to retention and growth within a coached environment.

Qualifications

• Background in enterprise or wholesale telecommunications.
• Experience in supporting account plans and client relationships is desirable.
• Familiarity with broadband connectivity and colocation services is a plus.

Responsibilities

• Support day-to-day management of an assigned portfolio of small-value enterprise/wholesale accounts under guidance of a senior Account Manager.
• Maintain and build client relationships, respond to routine queries and service requests within agreed timeframes.
• Develop working knowledge of broadband connectivity and colocation service usage to support account planning and upsell opportunities.
• Execute account plans and playbooks to support retention and satisfaction, escalating complex issues to senior team members.
• Assist senior Account Managers and Business Development Managers with lead qualification and pipeline administration.
• Maintain accurate, up-to-date customer and account records in CRM systems.
• Support regular reporting on portfolio performance against revenue, profitability, and customer satisfaction targets.
• Participate in account planning sessions and campaign execution as a contributing member.

Skills

Account management

Enterprise/Wholesale telecom

CRM systems

Tools

CRM systems

Job description

We are looking for a motivated Associate Account Manager to join our Telco Enterprise & Wholesale Sales team. This is a developmental, individual-contributor role supporting the management of an assigned portfolio of small-value enterprise and wholesale accounts, working closely with a senior Account Manager and Sales Team Manager.

The ideal candidate has a background in enterprise or wholesale telecommunications, with working knowledge of broadband connectivity and colocation services. You'll build on that foundation by learning to manage client relationships, execute account plans, and support portfolio retention and growth within a structured, coached environment — with a clear path toward taking on full account ownership.

Key Responsibilities

• Support day-to-day management of an assigned portfolio of small-value enterprise/wholesale accounts, under the guidance of a senior Account Manager.
• Maintain and build client relationships, responding to routine account queries and service requests within agreed timeframes.
• Develop working knowledge of the client's broadband connectivity and colocation service usage to support account planning and identify straightforward upsell/cross-sell opportunities.
• Execute established account plans and playbooks to support customer retention and satisfaction, escalating complex issues, negotiations, or strategic decisions to senior team members.
• Assist senior Account Managers and Business Development Managers with lead qualification and pipeline administration.
• Maintain accurate, up-to-date customer and account records in CRM systems.
• Support regular reporting on portfolio performance against revenue, profitability, and customer satisfaction (NPS) targets.
• Participate in account planning sessions and campaign execution as a supporting contributor.
• Ensure all account activity complies with company policies and commercial guidelines.