Associate Account Manager

Firstsource; Philippines; On-site; PHP 400,000 - 640,000; Full time

Job summary

Firstsource is seeking an Associate Account Manager to join our Telco Enterprise & Wholesale Sales team in a developmental, individual-contributor role. You will support the management of an assigned portfolio of small-value enterprise and wholesale accounts, working closely with a senior Account Manager and Sales Team Manager.

You will build on a background in enterprise or wholesale telecommunications, with knowledge of broadband connectivity and colocation services.

Qualifications

• Background in enterprise or wholesale telecommunications.
• Knowledge of broadband connectivity and colocation services.

Responsibilities

• Support day-to-day management of an assigned portfolio of small-value enterprise/wholesale accounts, under the guidance of a senior Account Manager.
• Maintain and build client relationships, responding to routine account queries and service requests within agreed timeframes.
• Develop working knowledge of the client's broadband connectivity and colocation service usage to support account planning and identify straightforward upsell/cross-sell opportunities.
• Execute established account plans and playbooks to support customer retention and satisfaction, escalating complex issues, negotiations, or strategic decisions to senior team members.
• Assist senior Account Managers and Business Development Managers with lead qualification and pipeline administration.
• Maintain accurate, up-to-date customer and account records in CRM systems.
• Support regular reporting on portfolio performance against revenue, profitability, and customer satisfaction (NPS) targets.
• Participate in account planning sessions and campaign execution as a supporting contributor.
• Ensure all account activity complies with company policies and commercial guidelines.

Job description

We are looking for a motivated Associate Account Manager to join our Telco Enterprise & Wholesale Sales team. This is a developmental, individual-contributor role supporting the management of an assigned portfolio of small-value enterprise and wholesale accounts, working closely with a senior Account Manager and Sales Team Manager.

The ideal candidate has a background in enterprise or wholesale telecommunications, with working knowledge of broadband connectivity and colocation services. You'll build on that foundation by learning to manage client relationships, execute account plans, and support portfolio retention and growth within a structured, coached environment — with a clear path toward taking on full account ownership.

Key Responsibilities

• Support day-to-day management of an assigned portfolio of small-value enterprise/wholesale accounts, under the guidance of a senior Account Manager.
• Maintain and build client relationships, responding to routine account queries and service requests within agreed timeframes.
• Develop working knowledge of the client's broadband connectivity and colocation service usage to support account planning and identify straightforward upsell/cross-sell opportunities.
• Execute established account plans and playbooks to support customer retention and satisfaction, escalating complex issues, negotiations, or strategic decisions to senior team members.
• Assist senior Account Managers and Business Development Managers with lead qualification and pipeline administration.
• Maintain accurate, up-to-date customer and account records in CRM systems.
• Support regular reporting on portfolio performance against revenue, profitability, and customer satisfaction (NPS) targets.
• Participate in account planning sessions and campaign execution as a supporting contributor.
• Ensure all account activity complies with company policies and commercial guidelines.