ACCOUNT MANAGER

Electronic Security Systems Corporation (ESSCOR); Cebu City; On-site; PHP 500,000 - 900,000; Full time

Job summary

Electronic Security Systems Corporation (ESSCOR) is seeking an Account Manager to maintain and grow relationships with enterprise customers while achieving sales and profit growth goals. You will retain existing business while pursuing profitable growth opportunities in assigned accounts and lead face-to-face meetings to present ESSCOR solutions.

You will become an expert in ESSCOR products and services, develop customer account plans, and proactively manage satisfaction and service delivery to

Qualifications

• Diploma or degree holder in a related field (Business, IT, Engineering, Marketing).
• Experience required for role (has experience in ESSCOR Products and Services).

Responsibilities

• Maintain and grow relationships with enterprise customers while achieving sales and profit growth goals.
• Retain existing business while pursuing profitable growth opportunities in assigned accounts.
• Sell and support ESSCOR’s full product and service offering, focusing on high-value customers with face-to-face meetings.
• Manage client accounts to generate sales, set up meetings, present solutions, and identify client pain points.
• Secure business, build and maintain client trust, and ensure loyalty to the company.
• Become an expert in ESSCOR product solutions and stay current on market developments.
• Develop customer account plans and lead joint planning with customers to identify needs and investments.
• Proactively manage customer satisfaction and service delivery to anticipate issues and ensure satisfaction.
• Retain and profitably grow firm volume, sales, and profitability through strong relationships.

Skills

Account management

Relationship building

Sales

Face-to-face meetings

Product knowledge

Education

Diploma or degree in Business/IT/Engineering/Marketing

Job description

KEY RESPONSIBILITIES:

• The Account Manager's main task is to maintain and grow relationships with enterprise customers while achieving the assigned sales and profit growth goal.

• He/She is expected to retain existing business while pursuing profitable growth opportunities in assigned customer accounts.

• Responsible for selling and supporting the firm’s complete product and service offering, focusing on customers with high-value, strategic growth opportunities, the most important customer interactions are face-to-face meetings.

Duties and Responsibilities

• Manage client accounts most efficiently to generate sales for the business. This involves researching business opportunities; setting up meetings, presenting solution offers, and finding client pain points.
• Secure the business, build and maintain strong relationships with the clients, be available to handle concerns, and build the clients’ trust to make sure they stay loyal to the company
• Become an expert in Product Solutions, and must stay current on the latest developments in the market, to stay ahead of the competition
• Should have in-depth knowledge not only about the product they are selling but also about ESSCOR’s mission statement, corporate initiatives, and goals.
• Develops customer account plans for all assigned customers by leading a joint company/customer planning process that identifies relevant customer needs, prioritizes initiatives and company investments, and establishes a clear action plan for success.
• Proactively manages customers’ satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction.
• Retains and profitably grows firm volume, sales, and profitability by proactively managing assigned customer relationships.

Technical Skills & Qualifications (Education/trade certificates required for the role)

• Diploma or degree holder in a related field (Business, IT, Engineering, Marketing)

• Experience Required for Role (has experience in ESSCOR Products and Services)