Associate, Account Management (Metro Manila)

Delivery Hero; Pateros; On-site; PHP 400,000 - 600,000; Full time

Job summary

Delivery Hero, including its foodpanda brand, is seeking an Account/Partnership Manager to strengthen relationships with restaurant partners in the Metro Manila area. You will negotiate terms, implement growth initiatives, and guide aftersales improvements to boost orders and customer satisfaction.

You will engage restaurant managers, promote backlinks or splash pages for online orders, and drive exclusive deals while ensuring high service standards across the partner network.

Qualifications

• Bachelor’s degree is required.
• 1–3 years lead or account management experience preferred in food & beverages.
• Excellent interpersonal and negotiation skills.
• Strong communication skills both in person and verbally.
• Ability to contact and persuade restaurants; perseverance in follow-up.

Responsibilities

• Manage and enhance the relationship with partner restaurant chains through regular, personal contact with the restaurant manager.
• Renegotiate contract conditions such as commission rate or minimum basket size with the restaurant manager.
• Convince restaurant managers to implement backlinks or splash pages to drive orders.
• Design and improve the aftersales process by streamlining operations and the CRM system.
• Find and recruit top partner restaurants for the corporate menu booklet and monitor order evolution and customer experience after integration.
• Negotiate exclusive deals to increase orders while safeguarding relationship quality with partners.
• Ensure partner restaurants maintain high customer experience and brief them on possible improvements.

Skills

Relationship management

Negotiation

Communication

Account management

Sales mindset

Education

Bachelor’s degree

Tools

CRM system

Job description

About the opportunity

• Manage and enhance the work relationship with the partner restaurant chains through regular, personal contact with the restaurant manager
• Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
• Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders
• Design and improve the aftersales process by streamlining the operations and the CRM system
• Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration
• Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it

What you need to be successful

• Bachelor’s degree graduate
• Preferably 1-3 years lead or account management experience preferable in the food and beverages industry
• Great interpersonal and communication skills in person, strong negotiation skills
• A desire to contact the best local restaurants and chains: you thrive and excel at convincing people
• Endurance and perseverance in the process of follow up on partner restaurants
• Pleasant personality, high level of enthusiasm and commitment
• Ability to work structured and efficiently organize the communication process with our partners
• Team player, self-motivated with the ability to work self-reliant
• Keen interest and good understanding of building relationships with clients
• Required language(s): English and Filipino
• Location:Metro Manila Area

Who we are

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.