Associate, Account Management

SmartRecruiters, Inc.; Taguig; On-site; PHP 446,000 - 781,000; Full time

Job summary

foodpanda, part of the Delivery Hero Group, is seeking an Account Manager to nurture partnerships with restaurant chains across local markets. You will engage restaurant managers, renegotiate terms, and advocate for online visibility enhancements.

You will design streamlined aftersales processes, monitor performance, and promote exclusive deals to grow orders while maintaining partner relationships and customer experience.

Qualifications

• 1–3 years lead or account management experience in food/beverages.
• Strong interpersonal and negotiation skills.
• Fluent in English and Filipino.

Responsibilities

• Manage and enhance the work relationship with partner restaurant chains through regular contact with the restaurant manager.
• Renegotiate contract conditions such as commission rate or minimum basket size with restaurant managers.
• Convince restaurant managers to implement backlinks or splash pages to drive orders.
• Design and improve the aftersales process by streamlining operations and the CRM system.
• Find and onboard top restaurants to join corporate menus and monitor order evolution and customer experience.
• Negotiate exclusive deals to increase orders while protecting partner relationships.
• Ensure partner restaurants maintain high customer experience and provide briefs on improvements.

Skills

Account management

Negotiation

Communication

Relationship building

Multi-tasking

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Manage and enhance the work relationship with the partner restaurant chains through regular, personal contact with the restaurant manager
• Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
• Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders
• Design and improve the aftersales process by streamlining the operations and the CRM system
• Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration
• Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it

Qualifications

• Preferably 1-3 years lead or account management experience preferable in the food and beverages industry
• Great interpersonal and communication skills in person, strong negotiation skills
• A desire to contact the best local restaurants and chains: you thrive and excel at convincing people
• Endurance and perseverance in the process of follow up on partner restaurants
• Pleasant personality, high level of enthusiasm and commitment
• Ability to work structured and efficiently organize the communication process with our partners
• Team player, self-motivated with the ability to work self-reliant
• Keen interest and good understanding of building relationships with clients
• Required language(s): English and Filipino