Assistant Training Manager - Lead Trainers & Drive Growth

INFOSYS BPM LIMITED Philippine Branch; Mabalacat; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Quarterly performance bonus

HMO and Life Insurance for employee и

24 Leaves annually

Inside the Central Business District

Gym, pantry, karaoke room, sleeping qu

Job summary

Infosys BPM Philippines is seeking an Assistant Training Manager to lead and develop a team of trainers in a fast-paced BPO environment. The role requires night shifts and onsite work in the Central Business District.

You will handle resource planning, coaching, interview hiring, process improvement, and collaboration with peers and leadership to raise standards and ensure timely delivery of training programs.

Qualifications

• Bachelor's degree required or equivalent.
• 3+ years in Training Team Lead or Assistant Training Manager roles in BPO.
• Strong leadership and coordination abilities.

Responsibilities

• Manage a team of Trainers including resource planning and performance management.
• Coach and develop team members; bridge knowledge gaps and address skill issues.
• Conduct competency-based interviewing when hiring resources.
• Foster teamwork with peers and the leadership team.
• Raise standards by aligning with business goals and improving processes.
• Lead changes and keep the team updated on process updates.

Skills

Leadership

Communication

Analytical skills

Trainer management

Client escalations

Tech savviness

Professional demeanor

Problem solving

Education

Bachelor's degree

Job description

Infosys BPM Philippines is seeking an Assistant Training Manager to lead and develop a team of trainers in a fast-paced BPO environment. The role requires night shifts and onsite work in the Central Business District.

You will handle resource planning, coaching, interview hiring, process improvement, and collaboration with peers and leadership to raise standards and ensure timely delivery of training programs.