Assistant Training Manager

J-K Network Services; Mandaluyong; On-site; PHP 502,200 - 558,000; Full time

Benefits offered by this job

Government mandated Benefits

13th Month pay

Vacation Leave

Sick Leave

Health Insurance (HMO)

Job summary

A leading outsourcing company is seeking an Assistant Training Manager in Mandaluyong. This role involves conducting training for new hires and existing agents, managing training schedules, and aligning training with business objectives. Candidates should have a bachelor's degree and 2-3 years of experience in Training & Development. The role requires flexibility for a shifting schedule and is on-site. The company offers competitive benefits including health insurance, vacation leave, and a 13th month pay.

Qualifications

• At least 2 - 3 years of experience in Training & Development or similar role.
• Experience in corporate or structured sales environment is an advantage.
• Amendable to work in Shifting Schedule.

Responsibilities

• Conducts training sessions for new hires and existing agents.
• Works with Operations, Quality Assurance (QA), and HR to align training with business objectives.
• Manages training schedules, logistics, documentation, and reporting.
• Ensures training content is current and relevant.
• Assists in creating training materials and designing curricula.

Skills

Training & Development

Learning & Development

Communication

Curriculum Design

Coaching

Education

Bachelor's degree in human resources, Education, Business, or a related field

Job description

COMPANY PROFILE

Since starting business in the Philippines in 1996, they have developed into the preferred choice for outsourcing contact centers offshore. They act as a strategic partner to the biggest businesses in the world across numerous industries.

Position: Assistant Training Manager

Company Industry: BPO Company

Work Location: Mandaluyong

Work Schedule: Shifting Schedule

Salary: Php 45,000 - Php 50,000 (Negotiable)

Work Set Up: Work Onsite

BENEFITS

• Government mandated Benefits
• 13th Month pay
• Vacation Leave
• Sick Leave
• Health Insurance (HMO)

JOB REQUIREMENTS

• Bachelor's degree in human resources, Education, Business, or a related field
• With at least 2 - 3 years of experience in Training & Development, Learning & Development, or a similar role
• Experience in corporate or structured sales environment is an advantage.
• Amendable to work in Shifting Schedule.
• Amendable to work as soon as possible.

Look for Ms. Bianca

JOB RESPONSIBILITIES

• Conducts training sessions for new hires and existing agents, using varied methods (classroom, workshops, online).
• Works with Operations, Quality Assurance (QA), and HR to align training with business objectives and performance standards.
• Manages training schedules, logistics, documentation, and reporting.
• Ensures training content is current, relevant, and aligned with industry standards and client-specific requirements
• Assists in creating training materials (manuals, presentations, e-learning modules) and designing curricula for various skill levels.

RECRUITMENT PROCESS: (FACE TO FACE/ONLINE INTERVIEW)

• Initial Interview
• Final Interview
• Job Offer