SENIOR TRAINER ( BFSI)

Gratitude Philippines; Taguig; On-site; PHP 600,000 - 800,000; Full time

Job summary

A leading training solutions company is seeking an experienced Senior Trainer (BFSI) in Taguig. This role focuses on designing and delivering impactful training programs for Banking, Financial Services, and Insurance. The ideal candidate will possess at least 2 years of experience in a BPO setting and a Bachelor's degree. Strong communication skills and an ability to manage diverse training needs are essential. Join us to drive team performance through effective training and coaching in an on-site setting.

Qualifications

• At least 2 years of relevant experience as a Trainer in a BPO setting.
• 3–5 years in disputes, fraud, chargebacks, or collections.
• Ability to create simulations and compliance-aligned learning modules.

Responsibilities

• Design and deliver impactful training programs.
• Onboard and upskill teams in BFSI sector.
• Drive performance through training assessments and coaching.

Skills

Ability to create and deliver end-to-end training

Exceptional communication and facilitation skills

Strong analytical judgment in fraud/dispute/collections scenarios

Skilled in analyzing KPIs

Adaptability in a fast-paced credit operations environment

Education

Bachelor’s degree or equivalent experience

Job description

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

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Job Description

We are seeking an experienced Senior Trainer (BFSI) to design and deliver impactful training programs across Banking, Financial Services, and Insurance. The role involves onboarding and upskilling teams, driving performance through product, process, compliance, and soft‑skills training, and continuously improving training effectiveness through assessments and coaching.

Description / Requirements

Job title: Trainer/Senior Trainer – Credit Card Operations

LOB: Banking, Financial Services, and Insurance (BFSI)

Account: Financial/ Credit Card

Location: On-site in Taguig

Work Timing: Shifting

REQUIREMENTS

• ● Bachelor’s degree or equivalent experience is required
• ● At least 2 years of relevant experience as a Trainer in a BPO setting
• ● 3–5 yrs in disputes, fraud, chargebacks, or collections with strong regulatory and card‑network knowledged
• ● Ability to create and deliver end‑to‑end training, simulations, job aids, and compliance‑aligned learning modules
• ● Skilled in analyzing KPIs, identifying gaps, coaching teams, and ensuring strict adherence to FCRA, FDCPA, PCI‑DSS.
• ● Strong analytical judgment in fraud/dispute/collections scenarios
• ● High accuracy and attention to detail
• ● Exceptional communication and facilitation skills
• ● Ability to manage diverse and complex training requirements
• ● Ethical judgment and regulatory discipline
• ● Adaptability in a fast‑paced credit operations environment
• ● Willing to work on‑site and shift schedule in Taguig

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